Technical Support Engineer

About the project

Our products are JxBrowser and DotNetBrowser — libraries for Java and .NET programmers, which allow them to use the full power of the Chromium engine in cross-platform desktop and server applications.

What you will do

• Work closely with the sales and development teams. 
• Ensure support requests are promptly and efficiently addressed by support agents. 
• Maintain adherence to service level agreements (SLAs), guaranteeing customer satisfaction through swift and high-quality technical support. 
• Help support agents by assisting with basic inquiries or commonly encountered issues, and providing frontline support when needed.

Knowledge and skills required

• Work experience in the support of tech products 2+ years.
• Ability to write technical documentation and clearly articulate thoughts.
• Responsibility, discipline, stress resistance.
• Great communication skills.
• Advanced level of spoken and written English.

Would be a plus

• Experience in programming or any engineering background. 
• Experience in sales and PR.
• Desire to grow as an engineer.

We offer you

• Flexible working hours.
• Long-term employment.
• Assistance in professional growth through educational programs and conferences.
• Everything you need to set up a modern workstation/laptop.