Senior/Middle Customer Support Engineer L2 │ DOU

B2B

Support

remote

ELEKS Customer Support Office is looking for a Senior/Middle Customer Support Engineer L2.

ABOUT CLIENT

Our customer is a technology software and consulting company. Customer services are used by some of the largest insurance companies worldwide, which benefit from the market disruption ground-breaking capabilities it gives them. Customer headquarters is in the City of London, with offices in Paris, Brussels, and the USA. The project is a technology platform that helps non-life and life insurers across their modelling platforms, including capital, pricing, reserving, life cashflow modeling, economic evaluation, risk and data cleaning.

REQUIREMENTS

4+ years of experience in Integration
Development experience in a CI/CD workflow
Experience with Git
Experience with one of: Python, C# (reading/writing code)
Knowledge of SQL
Experience with Azure (or other clouds)
Experience with support of already existing software systems
Experience in communications with customer or support work
Upper-Intermediate English (written and spoken)

PERSONAL CHARACTERISTICS

Attention to client
Sense of responsibility
Problem-solving skills
Working in a team
Attention to details
Analytical mindset

RESPONSIBILITIES

Data integration: apply learned practices in integration involving separate data sources, both third-party and proprietary, to create an integration ruleset and achieve the end goal according to a specification
Provide analysis of client needs and implementation recommendations
Create business requirements to design new business processes and integrations to deliver the solution
Based on their experience, make a risk assessment for various integration options for the limited range of situations
Approve technical requirements for integration with stakeholders. Analyze variants of integration requirements implementation; evaluate their time consumption and workload and choose the best option
Conduct data management and data mapping workshops related to the proposed solution
Ensure that changes to the integrations do not conflict with the technical and business requirements of the client’s existing data flow, systems, and environments
Implement manual and automated integration and end-to-end functional testing
Conduct a demo of a draft and final solution to a customer. Ensure acceptance of the work by the customer
Conduct knowledge sharing for junior staff
Create and update documentation and instructions on implemented integrations

You can apply here: https://jobs.lever.co/eleks/1678d570-169d-4188-8415-8a97c2c74bf8?lever-origin=applied&lever-source%5B%5D=dou.pl

WHAT WILL YOU GET WITH ELEKS

Above average compensation
Close cooperation with a customer
Challenging tasks
Competence development
Team of professionals
Dynamic environment with low level of bureaucracy

ABOUT ELEKS

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.