Middle Application Support Engineer (L2) │ DOU

B2B

Support

remote

ELEKS Customer Support Office is looking for a Middle Application Support Engineer (L2).

ABOUT CLIENT

Swiss company in commodity trading. We are helping out the customer with various applications that support their business (chain management, risk management solutions). The main service from Eleks' side is support but there are also development projects for the customer. The support team consists of 5 support engineers. They are working with ~10 applications.

REQUIREMENTS

3+ years of experience
Experience as an L2 application support analyst
Problem (L2) resolution
Knowledge of MS SQL
Understanding business logic of apps
Experience in communications with customer or support work
Upper-Intermediate English (written and spoken)

RESPONSIBILITIES

Dealing with registered and escalated complex tickets
Investigate and reproduce customer issues
Proactively install, configure and monitor various IT systems
Document all resolutions through the support desk system, produce and maintain the documentation and templates on IT processes
Provide daily maintenance: backup and restore, new version deployment and rollback, periodic system cleanup, OS and components upgrade, security patching etc
Take ownership to resolve customer requests in accordance with SLAs and incident management protocols

You can apply here: https://jobs.lever.co/eleks/f1358344-07d2-4a17-96fb-c3506869992a?lever-origin=applied&lever-source%5B%5D=dou.pl

What will you get with ELEKS

Above average compensation
Close cooperation with a customer
Challenging tasks
Competence development
Team of professionals
Dynamic environment with low level of bureaucracy

ABOUT ELEKS

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.