Application Support Engineer │ DOU

B2B

Support

remote

We are looking for Application Support Engineer for Bringg.
Bringg is a cloud platform helping retailers and logistics providers to scale up and optimize their customer experiences and logistics operations. It is the #1 unified delivery & fulfillment cloud solution to rapidly improve your delivery capacity, pickup services, and customer experience at scale. Bringg's vision is to connect people and brands through innovative delivery and fulfillment that is accessible, usable, and valuable to everyone. We do this with our innovative cloud platform that connects, automates, and orchestrates supply chain technology, people, and providers. We believe that retailers and logistics providers facing today’s new digital reality, need to differentiate and scale their services to gain market share. Using data-led analytics and machine learning technology, we rapidly enable new fulfillment and delivery models that maximize customer experience, optimize operations and scale up the business.

Your responsibilities

Our Technical Support Team works closely with our customer success, solutions experts, and R&D teams to provide resolutions for technical and product issues while communicating and building trust and relationships with large international customers.
Handling both customer support and technical support questions from Bringg customers.
Provide exceptional support services to both technical and non-technical users
Deep investigation and root cause analysis into reported issues using a variety of tools
Case management with multiple competing priorities and ensure they are followed up correctly & promptly
Escalating issues to R&D and reporting bugs