Creatio Company is a global vendor of one platform to automate industry workflows and CRM with no-code and maximum degree of freedom. With a global team of 700+ dedicated professionals, 700+ partners, and thousands of customers, Creatio operates in 100+ countries worldwide.
Currently, we are looking for a Customer Success Manager. The position includes partner & customer portfolio management, assisting partners with new customers' system launch and support, and coordination of the subscription renewal process.
The role can be remotely based in Poland.
- 2+ years of experience working with customers or partners globally
- Experience in customizing corporate software
- Problem-solving mindset, experience in managing complicated situations, including working with objections, negotiation skills
- Experience in customizing CRM, BPM, and ERP systems
- Project Management skills
- Building trusted relationships with all partners and key customers
- High-quality partner and customer portfolio management
- Assistance in project evaluation, as well as in the technical brief and analytics preparation
- Partner support during system implementation, organization of technical consultations
- Conduct regular health check meetings to discuss customer satisfaction levels process the feedback
- 100% renewal of all Creatio subscriptions upon their expiration
- Advising customers and partners about new Creatio features and product backlog
- Powerful award-winning product
- Collaborative environment. Our corporate culture encourages the exchange of experience and knowledge, readiness to help, and mentoring
- Limitless opportunities for career development. We organize plenty of external and internal trainings. Each employee has an individual professional and career growth plan
- Other essential benefits: medical insurance, paid vacation, and sick leave