Professional Summary:
Accomplished Project Manager with over 10 years of expertise in leading and managing diverse projects across eCommerce, web, mobile, and desktop platforms. Proven track record in stakeholder management, cross-functional team leadership, and the implementation of best practices in project management. Seeking to advance into roles such as Program Manager, Delivery Manager, or Delivery Director.

Key Achievements and Skills:

• eCommerce Expertise: Specializing in both classic and headless eCommerce approaches over the past 8 years, successfully managing projects that drive online business growth.
• Stakeholder Management: Demonstrated excellence in managing stakeholder communications across regions including the UK, US, CA, and EU, ensuring high satisfaction rates through clear and timely information dissemination.
• Project Management Best Practices: Implemented advanced project management methodologies, resulting in streamlined processes, enhanced team productivity, and superior project outcomes.
• Cross-Functional Team Leadership: Expertly managed multi-disciplinary teams, consistently achieving project goals and earning positive client feedback. Skilled in navigating complex project scenarios with ease.
• Mentorship and Leadership: Mentored and coached over 12 project managers, fostering their professional growth and guiding them to higher seniority levels within the organization.
• Transparent Communication: Established clear communication protocols with dedicated and distributed teams, building strong relationships with multiple vendors and ensuring seamless collaboration.
• Client Satisfaction and Project Success: Maintained a strong track record of positive client feedback by consistently meeting and exceeding project expectations.
• Methodology Implementation: Advocated and implemented best practices and appropriate methodologies, including Agile (Scrum, Kanban, SAFe) and Classic (PMI-based), participating in PMO activities to tailor these methodologies to company specifics.
• Vendor and Team Coordination: Successfully directed teams across more than 5 different vendors and various locations, ensuring timely delivery of eCommerce solutions while adhering to quality standards.

**Skills and Certifications:** - **Certifications:** - Agile Certified Professional (ACP)® - Project Management Professional (PMP)® - Certified SAFe® 5 Agilist - **Management Processes:** - Agile and Classic management processes - Team management - **Salesforce Expertise:** - SF Associate - Associate AI - **Project Technologies:** - Hybris - Salesforce Commerce Cloud (SFCC) - Salesforce Service Cloud (SFSC) - Salesforce Marketing Cloud (SFMC) - Mobify - ASP.net - C# - JavaScript (JS) - Android - Objective-C