I am currently serving as an Operations Manager, bringing a diverse background that includes roles as an Account Manager and Event Manager.

My experience encompasses:
Team Management: I excel in calculating workload distribution for each manager, optimizing and enhancing processes. I facilitate weekly syncs with marketing and creative teams, fostering effective communication and collaboration.

People Management: I conduct annual and semi-annual reviews, oversee salary reviews, and actively engage in motivating and training the team. Additionally, I am involved in onboarding new employees.

Unit Economics: I am adept at calculating and analyzing all economic indicators of our products. I conduct in-depth product analytics, evaluating success metrics such as CSAT, NPS, feedback analysis, etc.

Goal-oriented Work: I strategically plan project launches to align with annual and quarterly business objectives, ensuring the achievement of company goals.

Partnership Collaboration: I have experience working with external partners, fostering mutually beneficial relationships.

Service Enhancement: A key aspect of my role involves continuously improving service delivery to enhance overall customer satisfaction.

-- Jira, Asana; -- Notion; -- Google Docs, Sheets, Analytics; -- English -- Upper-Intermediate, Polish -- Pre-Intermediate