Billing Support Specialist

We`re rapidly growing and inviting a Billing Support Specialist to our team.

You would be running such tasks as:

• Quickly and efficiently resolve customer queries regarding payment issues via tickets, chats and emails;

• Troubleshoot technical issues with payment systems and software to support payment processing;

• Initiate escalation of issues to the technical or financial team and payment providers as required;

• Improve existing customer support processes and make suggestions for their optimisation to ensure the efficiency of the department.

Required skills and expertise:

• 1.5 year experience in a Customer Support Specialist or related position;

• Ability to understand customer needs and resolve issues appropriately and professionally;

• Communicate effectively through clear, concise written documentation;

• English language from Intermediate level;

• Ability to work in high workload conditions;

• Good ability to prioritise tasks and meet deadlines;

• Experience of working with other internal departments, including technical teams.

Nice to have:

• Experience in resolving issues related to the payments industry;

We offer:

Care for your health and well-being

• 100 % paid sick leaves;

• 20 working days of paid vacation;

• Medical support;

• Benefits Cafeteria (budget for gym/stomatology/psychological service & etc.);

• Corporate gifts & events.

Professional growth & development

• Competitive salary with annual salary promotions;

• The annual budget for professional courses, conferences, workshops, and books;

• Internal training courses;

• Work with a team of professionals and have the opportunity to share knowledge.

Corporate Culture

• Dynamic and result-oriented work environment;

• The ability to influence product development at an early stage;

• Openness to new ideas and approaches, healthy team discussions;

• No “red tape” culture.

Candidate journey:HR Interview -- Interview with Team Lead.