Business Systems Analyst

!!! Our American client's mandatory requirements:

Fluent written and spoken English,

Only for those who are in SPAIN !!! 

PROJECT OVERVIEW

Our client has a unique growth story, with its early beginnings as a family-built general agency in the 1950s. With unquestionable dedication to providing necessary and progressive solutions to an ever-evolving industry, they have become a leading provider of software, payment, billing, and business process outsourcing solutions to the property and casualty insurance industry.

The goal of this position is to support the Assistant Vice President, Operations Support, in identifying, planning, and executing plans and solutions to improve service levels and operational efficiencies via process or technology change, resolve ad hoc system operational issues, and produce system, procedural, and related documentation and artifacts. 

Work Schedule: Pacific Standard Time (PST). 

Education Requirements

• 4-year college degree is preferred 

Experience/Knowledge

• At least 5 years of previous similar work experience in IT, project management, or other related fields preferred;
• PMP certification preferred;
• Proficiency in business process modeling tools (e.g., BPMN);
• Strong understanding of business process analysis methodologies;
• Basic knowledge of SQL or other data querying languages preferred;
• Experience working with various software applications and systems (e.g., ERP, CRM). 

Duties and Responsibilities

• Come to be a business systems subject matter expert by understanding and staying well-informed of operational procedures and business use cases for system functions. 
• Continuously search for and identify opportunities for improvement in efficiencies and/or cost reductions via process or technology change.
• Consult or collaborate with executives and managers to develop, implement and manage system and process change throughout operations. 
• Participate in pre-deployment testing and post-deployment implementation and monitoring of newly developed system features. 
• Document current and new system processes and workflows. 
• Monitor system performance and identify opportunities for ongoing optimization. 
• Support daily operations by resolving timely, accurately, efficiently and completely day-to-day operational system and data issues. 
• Support new client implementation process and knowledge management activities by creating and revising effective systems and procedural documentation and artifacts.  

INTERVIEW STEPS

• pre-employment assessment;
• HR interview with the recruiter;
• Interview with the Hiring Management team;
• offer.