Technical Support Specialist

Technical support specialist PL
Format: remote/full-time/flexible schedule

Choice is a leading European food-tech B2B SaaS platform. We empower over 30,000+ restaurants across 20 countries to increase their revenue through a unified digital ecosystem: QR payments, online reservations, and delivery management. With key offices in Prague and Warsaw, we are building a dynamic team of enthusiasts who value flexibility, zero bureaucracy, and the freedom to experiment. We are a start-up with a proven track record of success, actively scaling across Europe. 

[Forbes about Choice] 

 We are growing, and as our customer base continues to expand, we are looking for a Technical Support Specialist to join our team in Poland. 
Responsibilities:

• Provide technical support to customers, handling inbound requests related to technical issues (e.g., payment failures, non-functioning features). Average workload: around 400 tickets per month.
• Resolve minor technical issues independently; escalate complex cases to the technical team following established procedures.
• Handle and de-escalate customer complaints, aiming for a practical, win-win resolution.
• Communicate with customers via live chat (Intercom) and voice calls (Ringostat).
• Work in a shift-based schedule, planned in advance: 10:00–18:00, 12:00–20:00, 14:00–22:00
• Two working weekends per month (Saturday/Sunday); days off are provided on weekdays.

Requirements: 

• Polish – native or C1+, clear pronunciation, no strong accent.
• English – ideally B1–B2 (used internally; customer communication primarily in Polish).
• Customer Support / Technical Support Specialists from various backgrounds.
• Experience in B2B support is a plus, but not a must.
• Comfortable working with KPIs focused on response and resolution time in a fast-paced environment. 
• Tech-savvy, with a genuine interest in growing in a technical direction (potential transition to another tech role in the future, depending on performance)
• Strong problem-solver who stays calm under pressure and can quickly “put out fires”.
• Able to manage difficult customer situations professionally and constructively.

What we offer:

• Competitive compensation 
• Regular performance reviews and career growth opportunities
• Growth opportunities based on your performance and leadership potential
• Opportunity to influence processes
• Work in an international product company
• Supportive team and healthy company culture

Ready to lead the way? If you are an ambitious leader who loves closing deals and growing teams — let’s talk! Apply now and help us scale Choice.