np. Python, Warszawa, Startup

Support Specialist

Kraków
Zarchiwizowane
Umowa o pracę
Remote
Pełny etat
Support
Angielski: Upper-intermediate
The role will assist customers through providing the product knowledge, information, research, problem-solving and follow-up. Furthermore, you will collect feedback and report bugs, all to improve the customer experience, and to deliver the possible service to the end-user.

What you’ll be responsible for

  • Engaging with customers to resolve issues that come through as support tickets to our team
  • Crafting well-written, tailored communications to help customers resolve their issues via live chat, text and email
  • Proactively identify opportunities to develop solutions that help the team achieve our goals
  • Understand in detail about all the features of the products and services, introduce to the clients with proper language and communication skills
  • Report immediate and prioritized needs of our users

Requirements

  • Experience in customer support
  • Demonstrated analytical, empathic skills and teamwork
  • English Upper intermediate level or higher; Ukrainian fluent 
  • Understanding of crypto/blockchain products will be a plus 
  • Curiosity and proactive
  • Stable internet access
  • Flexibility and readiness to find extraordinary solutions
  • Readiness to develop your professional skills.

 Perks of being a part of EXMO. Crypto teaches us to be flexible, forget about cliched employer offerings and grab the perks that you really deserve!
  • Shift work (12 working hours per day), working schedule 2/2 with night shifts including
  • Flexibility with full remote working or comfy coworking. It’s up to you
  • Relocation programs to countries where we have offices
  • Salary which reflects that we really value your work
  • Annual performance bonus in EXMO Сoin
  • A reimbursement of English lessons and sports activities
  • Professional growth by attending courses and conferences
  • 10 days-off per year without sick leave
  • 15 days annual vacation
  • Extra day-off to celebrate big if you have a birthday, wedding, kid’s birthday. We also offer a gift — money bonus to make your party even bigger!
  • Friendly team who is waiting for a new player 😉
Product
10 - 50
Branża
Fintech/Banking
Założona
2014

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