The role will assist customers through providing the product knowledge, information, research, problem-solving and follow-up. Furthermore, you will collect feedback and report bugs, all to improve the customer experience, and to deliver the possible service to the end-user.
What you’ll be responsible for
- Engaging with customers to resolve issues that come through as support tickets to our team
- Crafting well-written, tailored communications to help customers resolve their issues via live chat, text and email
- Proactively identify opportunities to develop solutions that help the team achieve our goals
- Understand in detail about all the features of the products and services, introduce to the clients with proper language and communication skills
- Report immediate and prioritized needs of our users
- Experience in customer support
- Demonstrated analytical, empathic skills and teamwork
- English Upper intermediate level or higher; Ukrainian fluent
- Understanding of crypto/blockchain products will be a plus
- Curiosity and proactive
- Stable internet access
- Flexibility and readiness to find extraordinary solutions
- Readiness to develop your professional skills.
Perks of being a part of EXMO. Crypto teaches us to be flexible, forget about cliched employer offerings and grab the perks that you really deserve!
- Shift work (12 working hours per day), working schedule 2/2 with night shifts including
- Flexibility with full remote working or comfy coworking. It’s up to you
- Relocation programs to countries where we have offices
- Salary which reflects that we really value your work
- Annual performance bonus in EXMO Сoin
- A reimbursement of English lessons and sports activities
- Professional growth by attending courses and conferences
- 10 days-off per year without sick leave
- 15 days annual vacation
- Extra day-off to celebrate big if you have a birthday, wedding, kid’s birthday. We also offer a gift — money bonus to make your party even bigger!
- Friendly team who is waiting for a new player 😉