np. Python, Warszawa, Startup

Senior Application Support Engineer (L2)

Kraków
B2B
Remote
Pełny etat
Support
Angielski: Upper-intermediate
Apply
 
ELEKS Customer Support Office is looking for Senior Application Support Engineer (L2).

ABOUT CLIENT

Swiss company in commodity trading. We are helping out the customer with various applications that support their business (chain management, risk management solutions). The main service from Eleks' side is support but there are also development projects for the customer. The support team consists of 5 support engineers. They are working with ~10 applications.

REQUIREMENTS

  • 5+ years of experience
  • Experience as an L2 application support analyst
  • Problem (L2) resolution
  • Knowledge of MS SQL
  • Understanding business logic of apps
  • Experience in communications with customer or support work
  • Upper-Intermediate English (written and spoken)

RESPONSIBILITIES

  • Dealing with registered and escalated complex tickets
  • Investigate and reproduce customer issues
  • Proactively install, configure and monitor various IT systems
  • Document all resolutions through the support desk system, produce and maintain the documentation and templates on IT processes
  • Provide daily maintenance: backup and restore, new version deployment and rollback, periodic system cleanup, OS and components upgrade, security patching etc
  • Take ownership to resolve customer requests in accordance with SLAs and incident management protocols
  

What will you get with ELEKS

  • Above average compensation
  • Close cooperation with a customer
  • Challenging tasks
  • Competence development
  • Team of professionals
  • Dynamic environment with low level of bureaucracy

ABOUT ELEKS

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams. 

Outsource
100 - 300
Branża
Data Science, Logistics, Big Data, Medtech/Healthcare, Security
Założona
1991

Ta strona używa plików cookie, aby zapewnić Ci lepsze wrażenia podczas przeglądania.

Dowiedz się więcej o tym, jak używamy plików cookie i jak zmienić preferencje dotyczące plików cookie w naszej Polityka plików cookie.

Zaakceptuj i kontynuuj