Customer Support Representative

RESPONSIBILITIES
- Be a point of contact for Mid-tier viewers and broadcasters
- Qualify and acknowledge the issues Tango users report, and resolve them in a timely manner, via text communication channel (Intercom, no voice calls)
- Fulfill a workload of 15 tickets per hour with a 5 min first response time SLA
- Record the issues users are experiencing in a task tracking tool (JIRA)
- Gather feedback and propose improvements to user experience
- Achieving good results in personal KPIs and helping teammates do the same.

REQUIREMENTS
- Prior experience in customer service (1+ years)
- Exceptional English (C1+) with professional tone in written communication
- Ready to work 12 hour shifts (2/2, from 10 PM/AM)
- A desperate urge to help and teach, ability to empathize with customers.
- Competent speech, the ability to make yourself understood
- A responsible team player
- Multi-tasker and performer able to show and report results
           
Additional qualifications
 - Knowledge of additional languages (Arabic, Turkish, Spanish) will be a plus
- Prior experience with helpdesk systems (Zendesk, Intercom, etc) is a plus
- Experience with task tracking tools (Jira, YouTrack, Confluence) is a plus
- Prior experience and success as a live streaming broadcaster is a huge plus!

We offer:
- Stock options grant (we’re a Silicon Valley Company)
- Competitive salary
- Medical insurance for you and 75% off for your relatives
- Free lunches and dinners
- Cheerful team spirit and fun office atmosphere.

If this sounds like you, send your resume and help empower live entertainers and creators to build independent businesses around their live talents.