np. Python, Warszawa, Startup

Customer Support Representative

Warszawa
B2B
Pełny etat
Support
Angielski: Upper-intermediate
Apply
RESPONSIBILITIES
- Be a point of contact for Mid-tier viewers and broadcasters
- Qualify and acknowledge the issues Tango users report, and resolve them in a timely manner, via text communication channel (Intercom, no voice calls)
- Fulfill a workload of 15 tickets per hour with a 5 min first response time SLA
- Record the issues users are experiencing in a task tracking tool (JIRA)
- Gather feedback and propose improvements to user experience
- Achieving good results in personal KPIs and helping teammates do the same.

REQUIREMENTS

- Prior experience in customer service (1+ years)
- Exceptional English (C1+) with professional tone in written communication
- Ready to work 12 hour shifts (2/2, from 10 PM/AM)
- A desperate urge to help and teach, ability to empathize with customers.
- Competent speech, the ability to make yourself understood
- A responsible team player
- Multi-tasker and performer able to show and report results
           
Additional qualifications
 -
Knowledge of additional languages (Arabic, Turkish, Spanish) will be a plus
- Prior experience with helpdesk systems (Zendesk, Intercom, etc) is a plus
- Experience with task tracking tools (Jira, YouTrack, Confluence) is a plus
- Prior experience and success as a live streaming broadcaster is a huge plus!

We offer:
- Stock options grant (we’re a Silicon Valley Company)
- Competitive salary
- Medical insurance for you and 75% off for your relatives
- Free lunches and dinners
- Cheerful team spirit and fun office atmosphere.

If this sounds like you, send your resume and help empower live entertainers and creators to build independent businesses around their live talents.
Product
50 - 100
Branża
Mobile

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