np. Python, Warszawa, Startup

Senior/Middle Customer Support Engineer L2

location-pointer-icon Kraków


ELEKS Customer Support Office is looking for a Senior/Middle Customer Support Engineer L2.


Our customer is a technology software and consulting company. Customer services are used by some of the largest insurance companies worldwide, which benefit from the market disruption ground-breaking capabilities it gives them. Customer headquarters is in the City of London, with offices in Paris, Brussels, and the USA. The project is a technology platform that helps non-life and life insurers across their modelling platforms, including capital, pricing, reserving, life cashflow modeling, economic evaluation, risk and data cleaning.


  • 4+ years of experience in Integration
  • Development experience in a CI/CD workflow
  • Experience with Git
  • Experience with one of: Python, C# (reading/writing code)
  • Knowledge of SQL
  • Experience with Azure (or other clouds)
  • Experience with support of already existing software systems
  • Experience in communications with customer or support work
  • Upper-Intermediate English (written and spoken)


  • Attention to client
  • Sense of responsibility
  • Problem-solving skills
  • Working in a team
  • Attention to details
  • Analytical mindset


  • Data integration: apply learned practices in integration involving separate data sources, both third-party and proprietary, to create an integration ruleset and achieve the end goal according to a specification
  • Provide analysis of client needs and implementation recommendations
  • Create business requirements to design new business processes and integrations to deliver the solution
  • Based on their experience, make a risk assessment for various integration options for the limited range of situations
  • Approve technical requirements for integration with stakeholders. Analyze variants of integration requirements implementation; evaluate their time consumption and workload and choose the best option
  • Conduct data management and data mapping workshops related to the proposed solution
  • Ensure that changes to the integrations do not conflict with the technical and business requirements of the client’s existing data flow, systems, and environments
  • Implement manual and automated integration and end-to-end functional testing
  • Conduct a demo of a draft and final solution to a customer. Ensure acceptance of the work by the customer
  • Conduct knowledge sharing for junior staff
  • Create and update documentation and instructions on implemented integrations


  • Above average compensation
  • Close cooperation with a customer
  • Challenging tasks
  • Competence development
  • Team of professionals
  • Dynamic environment with low level of bureaucracy


ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams. 

100 - 300
Data Science, Logistics, Big Data, Medtech/Healthcare, Security

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