np. Python, Warszawa, Startup

Support Analyst


We are looking for a Support Analyst (Tier 2) to interact with our inside clients.  

Working on our team as a Support Analyst position involves: 

  • monitoring the team's pool of cases and taking them into work;
  • analyzing and diagnosing incoming cases;
  • resolving cases regarding the functionality of the Creatio product line and implementing technical tasks (such as building business processes, configuring integrations, etc.);
  • providing algorithms for implementing additional business logic;
  • identifying product errors and creating bug reports to be submitted to the development Scrum teams;
  • timely informing users about the status of their cases;
  • handling escalations and critical user cases;
  • processing feedback regarding cases;
  • creating and updating knowledge base articles;
  • providing feedback and suggestions on articles to the Academy team. 

Candidate Expectations:   

  • excellent customer service and interpersonal skills; 
  • experience in technical or customer support;
  • exceptional proficiency in both verbal and written communication;
  • knowledge of office software, email clients, and web browsers;
  • understanding of PC architecture and networks — required; 
  • demonstrated capacity to improve knowledge of databases (MS SQL/Oracle/PostgreSQL); 
  • basic programming knowledge and understanding of OOP principles — preferred;
  • strong teamwork and collaboration skills;
  • the ability to handle multiple activities simultaneously and prioritize tasks effectively. 

What you should expect from us:  

  • the award-winning product (a Leader in Gartner Quadrants) to be proud of;
  • a remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;
  • culture of genuine care, ownership, dedication, and high standards (learn more here);
  • a vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;
  • caring for your health: Creatio offers several options for medical insurance together with our medical partner
  • Creatio offers all team members competitive pay;
  • paid leave options for life-qualifying events, sicknesses, etc;
  • nice and modern hub in the Warsaw city center to get acquainted with colleagues or to gain some quiet space for concentration.

50 - 100

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