Configuration/Incident Manager
About the customer
The Client is a digital product design and software engineering company that is committed to helping organizations uncover opportunities and realize them at pace. They apply an entrepreneurial mindset and practice the art of possible to get things done. They create impact by putting humans in the center of decisions and by leveraging future technology. Developers Shores have been working together with the Client for the last 4 years and we have had the benefit to work long term on many of their projects. The Client’s customers are many times globally recognized companies and the scope of projects are often in continuous development.
About the team
The support team is looking to grow with two additional support managers from the beginning of 2024. The support team works closely with the QA team.
Assignment description
The Client seeking two highly motivated Support Managers to join their team. As a Support Manager, you will be responsible for Incident, Configuration, and Onboarding management of the products.
Must haves
Experience:
— Proven experience in a support management role, particularly in the mobile app industry.
— Demonstrated experience in Incident Management, Configuration Management, and Onboarding processes for mobile applications.
Technical Skills:
— In-depth understanding of mobile app technologies, platforms, and ecosystems.
— Experience in issue trackers (e.g. JIRA) and debugging (e.g. Charles) tools.
— Familiarity with incident management tools and systems.
Management:
— Experience in managing incidents, including coordinating responses and resolutions. Problem-solving
Skills:
— Strong analytical and problem-solving skills to address incidents and configuration issues efficiently.
Customer Focus:
— Experience implementing and maintaining customer onboarding programs.
Quality Management:
— Familiarity with quality management processes to ensure high-quality support services.
Soft values
The person needs to have good communication and English level since the person will be working with many colleagues from different nationalities.
