Head of HR Operations

N-iX is a software development service company that helps businesses across the globe develop successful software products. Founded in 2002 in Lviv, N-iX has come a long way and increased its presence in 9 countries Poland, Ukraine, Sweden, Romania, Bulgaria, Malta, the UK, the US, and Colombia. Today, we are a strong community of 2,000+ professionals and a reliable partner for global industry leaders and Fortune 500 companies.

Currently, we are looking for the Head of HR Operations, who will manage Global HR Operations (employment, contractors operations, benefits administration, global labor law compliance, health and safety, etc) to effectively operate in existing locations and enter the new ones. ​​You will have overall responsibility for the design, strategy and successful delivery of HR transactional processes as well as leading the progression of the function and the broadening of the scope of services provided. 

Key responsibilities:

Manage Employment Operations:

• Manage end-to-end official employment operations, from recruitment to retirement, ensuring compliance with local labor laws and company policies
• Oversee relationships with employment services providers, ensuring efficient service delivery and adherence to contractual agreements
• Collaborate with HR Business Partners and hiring managers to facilitate smooth onboarding and offboarding processes
• Oversee HRIS data accuracy related to employee life cycle events

Manage Benefits Administration:

• Lead benefits administration, including health insurance, retirement plans, and other employee perks
• Evaluate and enhance benefits programs to attract and retain top talent
• Ensure benefits compliance across all countries of operation and adjust programs accordingly

Manage Global Compliance:

• Stay updated on employment laws and regulations in all countries of operation
• Develop and implement HR policies and procedures to ensure compliance with local laws and global best practices
• Conduct regular audits to ensure data accuracy and compliance.

Manage Team:

• Execute hire to retire activities (hire, onboard, manage performance, retain, etc.) as a team manager
• Properly plan team size and structure according to existing and future demand
• Set clear and specific both performance and developmental goals to subordinates
• Manage both outcome  and process aspects of team performance by making sure results are achieved in timely and  quality manner

Manage Data:

• Cultivate the culture of data-driven decision making within the team and stakeholders
• Be an expert user and requestor of data reports in Power BI, ATS, the other tools as necessary
• Create proofing guidelines/reports on team and/or geography performance and abilities   

Manage Stakeholders:

• Build effective  relationships with key stakeholders and organizations
• Manage stakeholders expectations to achieve expected and real results with optimal CSAT 

Legal Competence:

• Possess a strong understanding of the legal aspects of official employment, either through a legal education or extensive practical experience
• Collaborate with legal counsel to navigate complex employment-related legal matters and ensure legal compliance.

Requirements:

• Bachelor degree and above 
• 5+ years of extensive HR Operations experience or proven experience in senior roles in human resources management
• 2+ years of managing HR operations or whole HR function in international environment
• Excellent project management skills and critical thinking abilities
• Strong drive for results matched with relationship building skills 
• Excellent at both verbal and written communication
• Upper-intermediate level of English
• Law certifications (preferable)