Senior Site Reliability Engineer

MacPaw is a software company located in Limassol, Kyiv, and Boston that develops and distributes software for macOS and iOS. At MacPaw, we believe that humans and technology can reach their greatest potential together. Today, our products have more than 30 million users worldwide.

MacPaw is proud to be Ukrainian. The support and development of Ukraine are significant parts of the company’s culture. MacPaw gathers open-minded people who support each other and aspire to change the world around us.

We are looking for a Senior Site Reliability Engineer to join our SRE Service, which aims to build resilient, fault-tolerant, cost-effective infrastructure foundations for MacPaw products and services in tight cooperation with software engineering teams. The SRE team constantly optimizes the technical stack by identifying common patterns in SDLC processes and product infrastructure needs, making solutions for similar problems reusable.

Tech. stack: GCP and AWS, GitHub Actions, Kubernetes, Prometheus + Grafana Stack, Helm, FluxCD, Bash/Go/Python.

You will join the team of 12 Engineers (including the Manager) and partner closely with all MacPaw products and many different teams to solve ongoing infrastructure tasks.

Together with the SRE Service, you will also carry the mission of developing the DevOps culture within MacPaw. The team aims to remove the “wall of confusion” and make infrastructure orchestration more concise and friendly for software engineering teams to empower the ability to achieve business goals quickly and efficiently.

If it sounds interesting to you, then look no further — send us your CV!

In this role, you will:

• Design and implement highly available, resilient, maintainable, scalable, reusable and cost-effective infrastructure solutions
• Develop tools that abstract underlying infrastructure complexity and provide easy-to-use interfaces to development teams
• Research and develop new tools and approaches to solve business needs/problems
• Participate in the assessment, analysis, development, documentation, and implementation of changes based on change requests
• Design, implement, and support CI/CD pipelines
• Identify and eliminate toil
• Participate in 24×7 on-call rotation, responding to service disruptions with proper incident handling
• Work with the documentation and the knowledge base
• Mentor and assist junior/middle engineers in the team

Skills you’ll need to bring:

• Strong understanding of principles of building fault-tolerant, highly available, and scalable distributed systems
• Proficient knowledge of computer networking, Unix/Linux internals, and cloud computing (AWS, GCP, etc.)
• Profound experience creating efficient and maintainable CI/CD pipelines
• Experience working with Kubernetes container orchestration system and accompanying cloud-native project tools such as Helm, Prometheus, etc.
• Hands-on experience in describing infrastructure as code
• Experience with ticket management software, monitoring tools
• Experience writing code in one of the popular high-level languages such as Go or Python
• Excellent troubleshooting skills
• Experience with automated coding tools
• Experience in debugging
• Ability to work with and constantly maintain a knowledge base
• Excellent communication skills, autonomy, and the ability to work with various stakeholders
• Intermediate level of English

What we offer:

• We are a Ukrainian company, and we stand with Ukraine against russian aggression
  We maintain workplaces and salaries for the mobilized Macpawians and provide financial support to colleagues or their families affected by the war.
  Here you also can read about MacPaw Foundation, which intends to help save the lives of Ukrainian defenders and provide relief to as many civilians as possible.
• Hybrid work model
  It’s entirely up to you whether to work remotely or at the hub. If you decide to mix it, our Kyiv headquarters (HQ), which works as a coworking space, is open around the clock. The HQ is supplied with UPS and Starlink for an uninterrupted work process.We also reimburse the costs of renting a coworking space in any other city.If you decide to work at home, we cover the costs spent on your workspace organization: portable power stations, power banks, etc.
• Your health always comes first
  We cover 100% of your medical insurance costs and 50% for your dependents. We also offer a 50% refund for psychotherapy.
• Flexible working hours
  You can choose a schedule that is comfortable for you. No one here tracks your clock in/clock out because MacPaw is built on trust and cooperation.
• Space to grow both professionally and personally
  Whatever your dreams and aspirations are, we got you. Education budget, annual development reviews, free English classes, and regular lectures. We also offer personal coaching with organizational coaches.
• Teams we are proud of
  We build honest, transparent, and reliable relationships within teams. Every Macpawian can improve processes and implement their ideas. We encourage open and constructive feedback and provide training for Macpawians on giving and receiving feedback.
• HQ designed for people (and pets)
  Our headquarters has it all. A spacious workplace with enough room for sitting up, lying down, and running around. A gym for recreation, fitness, and yoga. Cozy kitchens with coffee, snacks, and lunches. Sleeping/meditation rooms. A terrace with a view where we throw summer parties. Also, we have two cats living in the office, and you are welcome to bring your pets to the office (we have separate floors for cats and dogs).
• Time-off policy that covers life’s needs
  20 vacation days, unlimited paid sick leaves, xDays (2 days a month to work on side projects), days for personal time-off designed to help you take care of essential matters in your personal life, and parental leaves. On top of all that, sabbaticals are open after 5 years of being with MacPaw.
• Join social initiatives with MacPawCares
  MacPaw participates in numerous humanitarian aid and charity projects across many fields, and you are welcome to jump in and spend up to 24 working days per year making the world a better place.