Technical Delivery Manager | TMS, US

GT was founded in 2019 by a former Apple, Nest, and Google executive. GT’s mission is to connect the world’s best talent with product careers offered by high-growth companies in the UK, USA, Canada, Germany, and the Netherlands.

On behalf of TMS, GT is looking for a Technical Delivery Manager interested in the martech industry.

About the Client

The Marketing Store (TMS) is a privately held global agency that innovates, optimizes, and drives marketing promotions and supply chains of many of the best-known brands in the world. With 1200+ employees across 26 countries, they offer an impressive range of solutions — from inspiration and innovation to category management and delivery.

Headquartered in Chicago with 10 offices worldwide, they are responsible for some of the world’s most successful and iconic long-term marketing platforms, including McDonald’s Happy Meal and MONOPOLY programs. Operating as a creative agency, a strategic consultancy, and a technology provider, they engage with over 110 million customers every single day for clients including McDonald’s, Adidas, T-Mobile, Starbucks, Vue, and O2.

Why we think you will love this role

The Manager, Technology Delivery will be a strategic visionary who guides, coaches and supports a team of application support & DevOps engineers in delivering and maintaining premium digital marketing products and campaigns.  

While this Delivery role involves aspects of project management, it runs deeper than a typical Project Manager role. The Delivery Manager is energized by leading and developing people and practices while enabling self-directed teams to successfully execute against their project and team goals.

Project Details

You will be managing an EU-based team of application support & DevOps engineers to ensure smooth delivery of our API-driven global promotions platform for one of the largest fast-food restaurant chains in the world 😉

• Essentially, the team is responsible for configuring, deploying & supporting the backend of the games and will be expected to support multiple games at the same time.

Team: Senior Application Support Engineer, 2x Middle Application Support Engineer, DevOps Engineer, Project Manager.

Stakeholders: Technical Delivery Manager will mostly interface with the support team and internal dev teams (frontend & backend), integrations team, analytics team, and digital producer (who is responsible for client interfacing).

What you will bring

The experience and energy to roll up your sleeves and commit your excellence to a product, your people, and our customers. You will gain a deep understanding of our API-driven promotional gaming platform so that you and your team deliver quality experiences to millions of users around the world. This role also interfaces with internal stakeholders, external integration partners, and clients for planning, troubleshooting, and general support.

Working Schedule:

• Due to the complexity of TMS software, it is essential to work via the eastern/central US time zone for the first 6 months to ensure an effective onboarding process.
• After a 6-month period it's possible to reduce the overlap to 3-4hrs with the eastern/central US time zone.

Responsibilities:

• Manage and lead one or more agile project teams and be responsible for the planning and timely delivery of their workstreams
• Work directly with product owners, producers, business analysts, and client support teams to ensure quality solutions from inception to delivery
• Be a guardian of world-class customer experience ensuring that the whole team owns the quality of their work; Maintain a balanced mindset delivering work according to the acceptance criteria and definition of done
• Participate in staff planning and related financial accountability
• Interface with leads to support technical excellence and growth on the team
• Attract, recruit, retain, and develop top engineering talent
• As a people manager for your team, review the performance of the team and individual team members and provide effective coaching for cultivating improvement and growth
• Foster a growth mindset on your team to maximize the value they can deliver to the business
• Advocate for the team and promote their successes, celebrate their failures, and share key learnings throughout the organization
• Lead accountability, autonomy, and empowerment within your teams and manage the appropriate boundaries to achieve the result of having self-directed work teams
• Stay abreast of industry/technology trends relevant to the Software Engineering discipline to foster and enable software craftsmanship and innovation
• Apply relevant principles behind the Agile Manifesto and SAFe framework in all interactions and equip the team to do the same

Essential knowledge, skills & experience:

• 7+ years’ experience in an aspect of software development, preferably in the martech industry
• 3+ years leading the engineering of API-driven software and services or web applications, with a proven track record of successful project delivery using Agile, Scrum, XP, or Kanban 
• 1+ years as a people manager invested in the performance and growth of members of a team
• Mastery of using workflow tools (preferably Atlassian’s Jira and Confluence) for maintaining exceptional project management organization and documentation
• Excellent written and communication skills for interfacing with internal and external/client teams
• Familiarity with reading and writing XML markup
• Knowledge of GIT and experience with GIT collaboration workflows
• Capable of validating software functionality via mobile applications when necessary

Desired

• Bachelor's degree in Computer Science or related engineering degree
• Experience with proxy, debugging, and profiling tools such as Charles or Fiddler
• Solid understanding of security and encryption practices
• Understanding of HTTP & REST APIs, with knowledge of how to test using tools such as curl or Postman
• Experience in API service-oriented architectures 

Nice to have

• Experience with Data pipelines and analytics 
• Experience with Mobile Application development 
• Experience delivering reliable DevOps solutions, continuous integration, and continuous delivery 
• Experience with leveraging public cloud infrastructure (specifically AWS) 

Interview Steps

1. GT interview with Recruiter
2. Introductory interview with the TMS team
3. Technical interview
4. Final interview
5. Reference Check

We go beyond usual perks… By working with us, you will get:

• Health insurance.
• Psychotherapy assistance allowance.
• Gym allowance.
• Individual educational budget.
• Paid vacations.
• Paid sick leaves.
• All public holidays are paid days off.

GT working model:

You will work directly with a client through our Extended Team model. We try to do things differently and try to integrate you as deeply as possible into the client’s team. You work with the same tools and technologies as they do and are managed directly by the client without any intermediary. We help you build relationships and create an environment where you genuinely feel like a member of the client’s team. We also encourage trips to a client and join teambuilding and after-work activities. Our Extended Team model is focused on long-term projects that last over several years.