Customer Success Manager

We are looking for a Customer Success Manager to join the team of our client — a fast-growing international company operating in the affiliate marketing industry.

Our client collaborates with advertisers developing products in the social discovery, entertainment, and communication sectors. They believe that communication has become truly global and are committed to helping even more people discover its possibilities.

To support this vision, they are continuously expanding their affiliate partner network, driving high-quality traffic, and creating long-term value for their partners and clients worldwide.

Their greatest asset is their people. They value results, ownership, initiative, and are looking for professionals who are ready to make a real impact on partners, products, and business growth.

Due to stable business growth, our client is currently looking for a Jr./Mid Customer Success Manager — someone who enjoys communication, thinks analytically, takes initiative, and is passionate about building long-term partnerships.

Qualifications & Experience

• Bachelor’s degree
• 2+ years of experience in related fields such as account management, customer support, consulting, or partner relationship management
• Strong problem-solving skills with the ability to resolve challenges systematically
• Exceptional attention to detail and ability to drive tasks through to completion
• Excellent communication and presentation skills
• English proficiency at Intermediate level 
• Strong analytical mindset and data-driven approach

Nice to Have

• Experience managing relationships with partners and stakeholders in customer service, sales, or account management
• Previous experience in IT, marketing, advertising, or consulting/audit companies

Key Responsibilities

• Build strong, long-term relationships with partners through regular, transparent, and proactive communication
• Conduct product trainings, presentations, and onboarding sessions, both online and offline
• Support existing partners by providing timely assistance, helping them maximize platform opportunities, and resolving issues related to payments, penalties, and legal matters
• Collaborate closely with internal teams including Business Development, Support, Finance, and Legal to meet partner needs and support their growth
• Analyze partner feedback and performance data to develop actionable recommendations for project improvement

What’s in It for You

• Competitive salary and comprehensive compensation package
• 20 paid vacation days per year
• Sports benefits and private medical insurance
• Comfortable working environment — modern office in Warsaw with free meals and snacks
• Strong, inspiring team culture with knowledge sharing and continuous professional development
• Exciting and ambitious projects that will help you unlock your full potential

If you are passionate about building meaningful partnerships, solving challenges, and growing together with an ambitious international team — we would love to hear from you.