Junior Product Support Specialist

Requirements description

Who are we looking for?

A Junior Product Support Specialist to join our growing team in Poland, interested in supporting our customers through initial onboarding and troubleshooting in our hardware and software solution. Your job will be to work closely with the Customer Success and Development Teams to ensure that customers are equipped with the knowledge and training to be successful and are satisfied with Swivl’s product. You will become an expert in our tools, cheerfully answer customer questions and provide technical assistance with clarity, thoroughness and with a strong attention to detail.

What are we looking for:

• English language proficiency, advanced level of verbal and e-mail communication (C1 level);
• Availability to work remotely in shifts between 4 PM to 1 AM CEST Time;
• Superb and polite written and verbal communication skills;
• Excellent team player skills and ability to work independently where necessary;
• Interest in work with innovative technologies;
• Persistent and meticulous to drive our customers toward success with our products;
• Stress resistant with ability to work under pressure, responsible and able to multitask;
• Flexible, customer-oriented and passionate about helping others.

Nice to have:

• Experience with Zendesk or similar help-desk software;
• Tech savvy with a knack for learning new tools/apps on the fly.

Your responsibilities:

• Assist new and existing customers with technical support via phone, chat, and email; verify via testing and trying to reproduce the issues they may be experiencing;
• Partner with the team in sharing best practices and looking for best solutions;
• Maintain customer knowledge base;
• Maintain internal procedures up-to date;
• Act as proactive user of our own products;
• Provide training and onboarding of our hardware and software to new customers upon request;
• Assist in creating custom training materials for new customers upon request.

Who are we? 👋

Swivl is a worldwide leader in video observation technology, currently in more than 50,000 schools across the globe. The company helps to create a culture of support in education and focuses on SaaS, Video, Education, and Robotics. A reflective technology company. We build tools to accelerate reflection in schools and beyond.

Swivl built its foundation in education with tools to observe and coach teachers. Now we’ve expanded our solutions to help everyone in education reflect better.

What can we offer you 💡

• Working with a highly professional team who has a large experience;
• Flexible management;
• Continuous professional development (personal experienced mentor, free internal and external professional training); 🤝
• Communication with native speakers;
• Good compensation package: gym, English courses, training budget, paid vacation 🌴 and sick leave;
• Presents for different holidays;
• Team parties and corporate events.

Recruitment Process ➡️:

The recruitment process contains 3 stages:

1. HR Interview;
2. Interview with a team;
3. Final interview.