Customer Onboarding Specialist

Avenga is looking for a skilled Customer Onboarding Specialist to join our dynamic team. As a Customer Onboarding Specialist, you will play a crucial role in ensuring a smooth and successful onboarding experience for our customer. The client is a French financial technology company that provides cloud-based solutions for managing cash and risk, facilitating payments, and offering working capital solutions.

Requirements: 

• At least 6 years of experience in similar position;
• Over 3 years of experience in customer onboarding;
• Proven collaboration capabilities;
• Excellent problem-solving abilities and attention to details;
• Superior written and verbal communication skills;
• Ability to work independently;
• Good at persuading;
• English — Upper-Intermediate high (verbal and written);
• French — intermediate or higher.

Nice to have:

• Familiarity with Salesforce and ServiceNow;
• Degree in Computer Science.

Responsibilities:

• Retrieve all relevant customer contact information from Account Managers, Support Team as well as from SalesForce and ServiceNow.;
• Notify customers on ServiceNow and send technical documentation provided by  team;
• Get knowledge of technical communication;
• Chase customers for creation of Support cases and acknowledgements on ServiceNow by phone and email:send reminders and track progress; 
• Followup Support cases on ServiceNow;
• Answer basic queries related to the provided technical communication and transfer customer complex/other queries to team;
• Send customer communications on ServiceNow,with brief prepared by team.

Your benefits:

• Our employees get performance and salary reviews;
• Everyone at Avenga is subject to professional growth via our mentorship program;
• The company provides extended training and certification opportunities;
• We stay up to date with the industry by embarking on tech talks, webinars, conferences, and hackathons;
• Our team uses the Cafeteria Worksmile platform;
• Avenga cares for its employees by providing Health insurance — LuxMed;
• Our employees have Leadenhall insurance;
• We offer an attractive Referral bonus program;
• The company fosters a sense of professional belonging and an environment of togetherness: we achieve things together and we celebrate our milestones together.