Technical Support Engineer (Python)

We’re looking for a Technical Support Engineer who enjoys starting the day early, getting things done efficiently, and balancing work with personal growth, hobbies, and quality time with loved ones.

In this role, you’ll work in rotating shifts: one week from 07:00–15:00 (GMT+3) and the next week from 15:00–23:00 (GMT+3). You’ll be responsible for supporting our applications, ensuring system stability, and resolving issues promptly — all while maintaining a schedule that allows for a healthy work-life balance.

📍 Location: Remote🕐 Schedule: Monday to Friday, rotating weekly between 07:00–15:00 and 15:00–23:00 (GMT+3)

🗂 What You’ll Do

• Provide timely and professional support to users via chat, email, and ticketing platforms
• Monitor infrastructure and application performance, ensuring uptime and stability
• Troubleshoot bugs and escalate critical issues to the development team
• Perform regular checks on cloud systems and resolve infrastructure-level problems
• Log incidents, track resolutions, and maintain our internal knowledge base
• Collaborate with engineering and QA teams to ensure smooth handovers and clear communication

✅ What We’re Looking For

• 1 (0.5+) years of hands-on experience with Python and Django
• Good knowledge of PostgreSQL or similar relational databases
• Familiarity with AWS services (EC2, S3)
• Strong analytical and debugging skills
• Basic understanding of REST APIs and front-end technologies (HTML, CSS, JavaScript)
• Clear communicator, able to work independently and in a team

🌟 Nice to Have

• Experience with Docker, Kubernetes, and CI/CD pipelines
• Knowledge of web application security principles
• Background working in Agile/Scrum environments

If you like the idea of getting your work done early and staying ahead of problems, we’d love to hear from you!