Technical Support Engineer (Python)

We’re looking for a Technical Support Engineer to join our remote team and ensure smooth operation of our applications during weekday night shifts (Monday—Friday, 23:00–07:00 GMT+3). This position focuses on monitoring systems, troubleshooting issues, and maintaining high service reliability.

📍 Location: Remote

🕐 Schedule: Monday—Friday (23:00–07:00 GMT+3)

What you’ll do

• Provide prompt, professional support via chat, email, and ticketing tools
• Monitor infrastructure & app health to ensure uptime and performance
• Troubleshoot bugs; escalate critical issues to Engineering when needed
• Run routine checks on cloud services and resolve infra-level problems
• Log incidents, track resolutions, and improve our internal knowledge base
• Partner with Engineering & QA for smooth handovers and clear communication

What we’re looking for

• 6+ months experience with Python & Django, OR no commercial experience but:Completed relevant courses/bootcamps (Python, Django, Databases, AWS)Strong technical fundamentals (HTTP/REST, Git, basic Linux, debugging)Hands-on projects (pet projects/labs/internships) — GitHub links welcome
  • Completed relevant courses/bootcamps (Python, Django, Databases, AWS)
  • Strong technical fundamentals (HTTP/REST, Git, basic Linux, debugging)
  • Hands-on projects (pet projects/labs/internships) — GitHub links welcome
• Good knowledge of PostgreSQL (or another relational DB)
• Familiarity with AWS (EC2, S3) — basics are fine
• Solid analytical & debugging skills
• Basic understanding of REST APIs and front-end (HTML, CSS, JavaScript)
• Clear communicator; comfortable working independently and in a team

Nice to have

• Experience with Docker/Kubernetes and CI/CD pipelines
• Awareness of web app security best practices
• Background in Agile/Scrum environments

If you like staying ahead of problems and owning your schedule, we’d love to hear from you.