B2B

C-Level

remote

Are you ready to join a fast-growing Ukrainian brand and take ownership of building their Polish operations?

MOODua specializes in corporate merchandise and branded business gifts 🎁 — helping companies strengthen their employer and client brand through end-to-end merch solutions: from concept and design to production and delivery. Trusted by 500+ companies including Monobank, Grammarly, Fozy, Raiffeisen Bank, and Epam.

We have a proven business model, established processes, and deep operational expertise — and we're now expanding into Poland. We're looking for a COO to take this foundation, localize it, and build a high-performing, self-sufficient Polish office.

We're looking for a system builder — someone who:

sees the business as an interconnected system, not a collection of isolated tasks
can design and implement an operational model in a market that's still taking shape
knows how to localize tools, processes, and standards — not just copy-paste them
understands that operations exist to drive revenue, not just maintain order
thrives in an autonomous, high-ownership environment

You'll be a strong fit if you:

have hands-on experience in operations management — as an Operations Manager, COO, or Operations Lead
are based in Poland with solid knowledge of the local market
are fluent in Polish, English, and Ukrainian
have a track record of building or overhauling operational processes
can operate independently, take full ownership, and deliver on commitments without follow-up
understand how CRM, ERP, and business systems work at the process level — not just as a user
can customize and adapt tools to local market needs rather than defaulting to the status quo
are data-driven: you can build reporting structures from scratch, create clear dashboards, and translate numbers into decisions
are comfortable managing cross-functional collaboration and keeping teams aligned
bring strategic thinking alongside operational rigor — you see risks, opportunities, and growth levers
understand that your work directly moves the business forward, not just keeps it running

Nice to have:

prior experience scaling or entering the Polish market
background in systems integration or process automation
hands-on experience with Notion, Miro, Looker, or similar tools
experience with NetHunt and / or Odoo
understanding of logistics and supply chain operations
familiarity with Polish tax and legal requirements
experience working with B2B contracts and commercial documentation

Key responsibilities:

▪️ Revenue-oriented operations

Own the operational budget for the Polish office — track costs, monitor cash flow, and ensure spending aligns with business targets
Support the sales function end-to-end: coordinate samples, materials, proposals, and deal logistics

▪️ Building and scaling the Polish office

Localize the company's operational playbook for the Polish market — adapt processes, client-facing standards, and supplier relationships to fit local context
Keep the Polish office and Ukrainian HQ in sync — clear communication, shared priorities, no operational blind spots

▪️ CRM / ERP / Knowledge base

Configure and adapt the company's tech stack for the Polish market
Drive automation and process improvements that create real efficiency gains
Build a reporting infrastructure: dashboards and recurring reports that give leadership visibility into what matters

▪️ Cost optimization and operational efficiency

Identify and eliminate waste — in processes, logistics, and supplier costs
Optimize warehouse and logistics operations; negotiate better terms with partners
Define and track key performance metrics; develop clear improvement plans

▪️ Team leadership and development

Own the team-building process: hiring, onboarding, and ongoing development
Set clear goals, hold the team accountable, provide regular feedback, and keep everyone focused on outcomes
Build a structured rhythm of check-ins, reporting, and performance reviews — so issues surface early and decisions are grounded in data

What we expect in the first 90 days

A clear, metrics-backed assessment of current operations — no vague impressions
Top operational issues identified and quantified by their impact on margin, speed, and cost
First quick wins shipped and measurable
End-to-end operational model documented: ownership, order flow, scaling risks
A live dashboard in use — not just built, but actively driving decisions
A working understanding of unit economics: cost per order, where the money goes
At least one automation or process optimization initiative underway
A 6–12 month operational roadmap with clear priorities

Work setup:

Based in Poland (in-person presence required)
Full-time
Remote-first team
Quarterly on-sites in Warsaw: workshops, strategy sessions, team meetings

Why this role:

Real strategic impact. This isn't a support function — it's a seat at the table. You'll shape how the business operates and scales across Europe.
A proven playbook to build on. You're not starting from zero. The model works in Ukraine — your job is to make it work here.
A clear path to VP Operations Europe. The foundation you build today is the infrastructure you'll lead tomorrow.
Performance-linked compensation. Regular salary reviews tied to results and KPIs.
Investment in your growth. Covered or co-funded professional development, plus a mentorship program with senior operators from SaaS, eCommerce, and strategy.
Perks and bonuses. Internal bonus system, partner discounts, and company gifts.
International exposure. You represent the brand in the region — with the travel budget and support to match.