e. g. Python, Warsaw, Startup

Technical Support Engineer

B2B
Support
remote
Apply

About the project

Our products are JxBrowser and DotNetBrowser — libraries for Java and .NET programmers, which allow them to use the full power of the Chromium engine in cross-platform desktop and server applications.

What you will do

  • Work closely with the sales and development teams. 
  • Ensure support requests are promptly and efficiently addressed by support agents. 
  • Maintain adherence to service level agreements (SLAs), guaranteeing customer satisfaction through swift and high-quality technical support. 
  • Help support agents by assisting with basic inquiries or commonly encountered issues, and providing frontline support when needed.

Knowledge and skills required

  • Work experience in the support of tech products 2+ years.
  • Ability to write technical documentation and clearly articulate thoughts.
  • Responsibility, discipline, stress resistance.
  • Great communication skills.
  • Advanced level of spoken and written English.

Would be a plus

  • Experience in programming or any engineering background. 
  • Experience in sales and PR.
  • Desire to grow as an engineer.

We offer you

  • Flexible working hours.
  • Long-term employment.
  • Assistance in professional growth through educational programs and conferences.
  • Everything you need to set up a modern workstation/laptop.
TeamDev
Product
10 - 50
Industry
Other
Founded
1994

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