B2B

Support

remote

Ascendix Technologies is a US based technology company developing Real Estate System for one of the largest, most sophisticated commercial real estate and investment management agencies in the world with the head office in the United States. The system helps commercial (office, retail and industrial) brokerage companies manage prospects, clients and properties in marketing, service, sales and support functions. The system is huge and very flexible, it stands as a base platform for more than 10 client applications. It uses a custom third-party REST API (developed by another team or ours), which offers all the necessary data for fast and powerful search capabilities, ability to create and edit entries. Moreover, this software is open for heavy customization – fast color scheme configuration, configurable set of entities, fields and actions by the end client. The product is being developed very actively – we integrate it with popular services like Inside View, Exchange etc. Functionality of our product has specific features related to Real Estate.

We are looking for an Junior 24/7 Specialist for on-call support to join our team!

Requirements:

Basic knowledge of Windows/Linux servers.

Experience in remote server access for log retrieval and event log analysis.

Capability to stop and restart services efficiently, ensuring minimal service disruption.

Familiarity with cloud services, including exposure to Azure and/or Amazon platforms.

Good written English communication skills.

Ability to review and analyze information coming from monitoring system (Prometheus/Grafana/Kibana).

Basic knowledge of Kubernetes and its resources, with introductory skills in Kubernetes troubleshooting.

Strong problem-solving skills to tackle complex IT challenges.

Attention to details in logging and documenting work to ensure transparency and accuracy.

Would be a plus:

Consistent ability to follow and adhere to production support processes and procedures

Demonstrated consistency in following and adhering to support processes and procedures.

Responsibilities:

Engage in the operational support of IT services by working shifts (evenings, nights, weekends, and holidays) as a member of the 24/7 IT team.

Execute fast reactions and troubleshooting procedures for IT support requests and alerts, primarily focusing on service checks, in line with established guidelines.

Contribute to the support and maintenance of extensive server infrastructures.

Collaborate with the team to ensure the fail-safe operation of services, aiming to minimize downtime through detailed analysis and problem-solving.

Conduct thorough and structured root-cause analysis to identify and resolve underlying issues.
Maintain regular communication, providing updates every 30 minutes until the issue is fully resolved.