HelpDesk Engineer

Viseven Groupis a leading global B2B MarTech service provider, empowering Pharma and LifeScience companies since 2009. Our mission is to drive digital transformation and excellence, offering comprehensive end-to-end software and digital marketing services tailored to the pharmaceutical industry. The company's solutions, products, and services are actively used by the top 100 Pharma and Life Science companies.At Viseven, our rapidly growing team boasts over 700 highly skilled professionals, including experts in development, design, business analysis, project management, delivery, sales, marketing, and customer success.With a global footprint in more than 30 countries across the US, LATAM, Europe, and APAC, and physical offices in Ukraine, Poland, Estonia, India, and the US, we are well-positioned to serve our diverse clientele.Join us and become part of a pioneering team dedicated to shaping the future of digital transformation in Pharma and Life Sciences across more than 50 countries around the globe.

Role description: Viseven is seeking a HelpDesk Engineer for flexible freelance cooperation (up to 100 hours/month) to support our Poznan office. 

On-site presence is required roughly twice a week whenever offline or hardware-related tasks arise.

Responsibilities:

• Installation, configuration, OS support of Windows, Linux, macOS with iOS tablets and phones.

• Ability to installing the required software.
• Support of IP telephony hardware configuration (IP-telephony, laptops, smartphones).
• Repair of PCs and laptops (assembly of computers, diagnostics, replacement, disassembly/assembly of laptops for cleaning, testing).
• Local network laying, configuration, maintenance.
• User's workplace preparation.
• Ability to manage user's accounts (creation, deletion, modification).
• Setting office equipment (printing, scanning, etc.).
• Local and remote support to users from different locations.
• Selection and ordering of hardware and components, their installation and configuration.
• Consulting and training of users.

Requirements:

• 1+ y. of commercial experience.
• Windows Server setup, understanding forest architecture, AD, DNS, RDP.
• Azure Settings, Azure AD.
• Knowledge of postal services.
• Excellent knowledge of PC components, understanding of compatibility, and optimization.
• Ability to work with logs, debug error report.
• Troubleshooting at the software level.
• Working in a UNIX shell, basic commands.
• Working in CMD WIndows, basic commands.
• Knowledge of ip telephony.
• Working with ACS at the administrator level.
• Polish — Upper-Intermediate or higher.
• English — Intermediate or higher.
• Ukrainian will be a plus.