6000 - 7000 PLN

Net / Month / Umowa zlecenia

Support

remote

Format: remote/full-time/flexible schedule

Choice is a European food-tech B2B SaaS platform serving 20,000+ restaurants across 25 countries, with offices in Prague and Warsaw. We build software that helps restaurants earn more through QR payments, table ordering, online reservations, delivery, and more. Our team loves food tech and enjoys creating products that make a real difference in everyday restaurant operations.

We value flexibility, collaboration, and a fun work environment – no strict dress code, plenty of team events, flexible working hours, and the freedom to experiment and bring your ideas to life. We are a start-up with a proven growth track record, actively expanding across European countries.

Here, your performance matters: the more results you deliver, the more you earn. If you are ambitious and driven, you can grow with us, help restaurants increase revenue, and directly boost your own rewards.We are growing, and as our customer base continues to expand, we are looking for a Customer Support Specialist to join our team in Poland. Responsibilities:

Provide technical support to customers, handling inbound requests related to technical issues (e.g., payment failures, non-functioning features). Average workload: around 400 tickets per month.
Resolve minor technical issues independently; escalate complex cases to the technical team following established procedures.
Handle and de-escalate customer complaints, aiming for a practical, win-win resolution.
Communicate with customers via live chat (Intercom) and voice calls (Ringostat).
Work in a shift-based schedule, planned in advance: 10:00–18:00, 12:00–20:00, 14:00–22:00
Two working weekends per month (Saturday/Sunday); days off are provided on weekdays.

Requirements:

Polish – native or C1+, clear pronunciation, no strong accent.
English – ideally B1–B2 (used internally; customer communication primarily in Polish).
Customer Support / Technical Support Specialists from various backgrounds.
Experience in B2B support is a plus, but not a must.
Comfortable working with KPIs focused on response and resolution time in a fast-paced environment.
Tech-savvy, with a genuine interest in growing in a technical direction (potential transition to another tech role in the future, depending on performance)
Strong problem-solver who stays calm under pressure and can quickly “put out fires”.
Able to manage difficult customer situations professionally and constructively.

What we offer: