Account Manager
Other
We’re seeking an experienced Account Manager to manage 6-8 client accounts, driving relationship growth and business expansion. You’ll bridge client needs with delivery execution, working closely with Project Managers to ensure exceptional service while identifying upsell opportunities.
Key Responsibilities:
Client Relationship Management
- Serve as primary contact for assigned accounts, managing full client lifecycle
- Conduct regular business reviews and act as trusted advisor
- Develop deep understanding of client business objectives and challenges
Delivery Coordination & Success
- Partner with PMs to ensure timely, high-quality project delivery
- Monitor project health, identify risks, and track satisfaction metrics
- Support smooth onboarding of new projects and teams
Revenue Growth
- Identify upsell opportunities (scope expansion, new service lines, team growth)
- Forecast quarterly revenue and develop account growth strategies
- Collaborate with sales on pipeline development
Strategic Account Development
- Build company credibility through case studies and success documentation
- Organize strategic touchpoints to strengthen relationships
- Contribute to account plans aligned with company growth
Requirements:
- 2-4 years in account management, sales, or customer success in B2B tech/software
- Experience managing 4+ accounts simultaneously
- IT outsourcing/outstaffing background strongly preferred
- CRM proficiency and project-based revenue tracking experience
- Strong analytical, presentation, and communication skills
- Self-organized with excellent time management
- Understanding of technical concepts and software development
- Upper Intermediate+ English
What we offer:
- Annual paid leave — 18 working days
- Annual paid sick leave
- Opportunity to participate in various events (educational programs, seminars, training sessions)
- English courses
- Healthcare program
- IT Cluster membership
- Competitive compensation
