Junior Helpdesk Specialist (L1) in Warsaw

We are looking for an attentive and communicative Junior Helpdesk Specialist (L1) in Warsaw to join our team. 

If you have basic IT knowledge and are eager to grow in the field of technical support, we want to hear from you! 

Helpdesk Specialist L1 is responsible for support of the internal IT infrastructure, including telephony, networks and domain services. 

WHAT YOU’LL DO:

• Support users in resolving common L1 technical issues related to operating systems (Windows, macOS, Linux Desktop), access permissions, printers, networks, etc.
• Handle support requests via Jira and Slack.
• Set up, track, inventory, and distribute hardware (laptops, peripherals).
• Analyze and resolve incidents.
• Maintain the video surveillance system (cameras, archiving, access management).
• Administer user accounts (Google Workspace, Slack, VPN, Amazon, Cloudflare).
• Work with FreePBX (Asterisk): configure, monitor, and support telephony.
• Monitor and configure email infrastructure: DNS, MX, SPF, DKIM, DMARC.
• Manage Mikrotik devices (routing, VLAN, VPN, Wi-Fi access points).
• Perform data backups and work with LDAP / Simple AD.
• Maintain technical documentation.

WHAT WE EXPECT FROM YOU:

• At least 1–2 years of experience in a similar role.
• Strong technical knowledge of Windows 10/11 and macOS, and basic knowledge of Linux Desktop (terminal, software installation, file operations).
• Knowledge of Google Workspace, Slack, and Jira.
• Strong understanding of how PCs, networks, and email clients work.
• Strong understanding of DNS, MX, SPF, DKIM, and DMARC principles.
• Hands-on experience with FreePBX / Asterisk.
• Experience working with Mikrotik: routing, VLAN, Wi-Fi, and VPN configuration.
• Knowledge of basic network protocols: DHCP, DNS, NAT, ICMP, TCP/IP.
• Ability to diagnose and troubleshoot network issues (ping, tracert, ipconfig, etc.).
• Basic understanding of video surveillance systems.
• Experience with data backups and working with LDAP / Simple AD.
• Fluent Ukrainian and basic English (reading instructions, written communication).
• Nice to have: 
• Experience in user support.
• Experience working with Cloudflare.
• Experience working with internal knowledge bases (e.g., Confluence).
• Scripting or automation skills (bash, PowerShell, Google Apps Script).

YOUR JOURNEY WITH US:

• Step 1: Pre-screen.
• Step 2: Test Task
• Step 3: Technical interview.
• Step 4: Final interview.
• Step 5: Reference check.
• Step 6: Job Offer!

WHAT WE OFFER

• 28 business days of paid off. 
• Mental health care. 
• Compensation for courses, trainings.
• English classes and speaking clubs. 
• Internal library, educational events. 
• Outstanding corporate parties, teambuildings.