Open to work
As a QA Analyst with experience in contact center systems, backend testing, and mobile applications, I bring a detail-oriented approach to manual testing. My expertise includes testing contact center tools, payment processes, reservation management, communication systems, GDPR compliance, and mobile applications for iOS and Android. I excel in creating and executing test plans, including regression, functional, sanity, smoke, performance, UAT, and cross-platform testing, always aiming to optimize customer-agent interactions and improve overall system performance. I’ve successfully supported large-scale migrations, authored technical requirements, and collaborated effectively with cross-functional teams to deliver high-quality software solutions. I have a strong track record of unblocking critical features and contributing to multiple successful project releases, including six for mobile application QUESTS, three big releases, and one global migration for Atrium [Airbnb]