np. Python, Warszawa, Startup

Native English Speaker - Senior Customer Support Specialist

Warszawa
B2B
Pełny etat
Support
Angielski: Advanced
Apply
Surprise.com is a technology company on a mission to build the world’s first entertainment super app – combining videos, social, games, and shopping in a delightfully gamified, thoroughly enjoyable single app experience. We do this today for the same reason we began with on day one: to turn the magical, uplifting experience of Surprise into a daily, weekly, and monthly life event – because it makes people happy.

What we are doing has never been done before, and like any innovator, we face challenges on a daily basis that require top minds in their fields to break through. So, we have been steadily building an international team defined by courageous ideation, relentless drive for impact, and meritocratic leadership. We are asking you now to envision yourself as a valued member of our winning team, on this inspiring mission.

Our Senior Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.

What will you be doing?

  • Mentoring a team of support agents;
  • Improving existing processes to ensure efficiency, as well as to maintain the quality of support provided;
  • Responding to customer requests in a timely and accurate way, via phone, email and chat;
  • Identifying customer needs and helping customers use specific app features;
  • Updating our internal databases with information about technical issues and communicating with customers about these updates;
  • Following-up with customers to ensure their technical issues are resolved;
  • Maintaining the fulfilment processes.

What are we looking for?

  • Fluent, Native English;
  • 2 years of experience in a customer support role;
  • Pleasant conversational manner both on the phone and in writing;
  • Multi-tasking abilities;
  • Attentiveness to detail;
  • Patience when handling tough cases;
  • Ability to handle stressful situations.

What skills will come in handy?

  • Previous experience as a Support specialist;
  • A positive, cheerful and welcoming persona;
  • Strong communication skills;
  • High-energy, competitive and creative individual.

Benefits

  • Ultramodern offices in the heart of Warsaw;
  • Health Benefit Package (LuxMed);
  • 20 Paid Time Off days, Public Holidays of Poland;
  • Competitive salaries;
  • English classes and an immersive English-speaking work environment (we have a lot of native speakers at the office);
  • Drinks and fresh fruit;
  • Work on interesting and challenging projects, while building a pioneering software category;
  • Great atmosphere, with the vibe and energy of a high-growth tech company;
  • Close collaboration between international team members;
  • Corporate activities and parties;
  • And, of course, we use Surprise internally!
Product
100 - 300
Branża
GameDev
Założona
2017

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