Junior Customer Support Engineer (L2) │ DOU

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Support

remote

ELEKS Customer Support Office is looking for a Junior Customer Support Engineer (L2) in Poland, Croatia, Estonia, and Europe.

ABOUT CLIENT
We are looking for a Customer Support Engineer to join our growing team. Our engineers are responsible for support, integrations, technical development and delivery of products. Support engineers deliver expert guidance to clients, our partners and the larger teams to help improve processes to ensure we are delivering a first-class service across the board.

REQUIREMENTS

2+ years of relevant experience
Extensive knowledge of SQL
Simple data manipulations using SELECT/INSERT/DELETE/UPDATE statements
Multi-table queries (inner joins, outer joins, and so on)
Using standard SQL functions
Administering database (add/delete users, assign permissions)
Experience with REST APIs
Operation system administration
Well versed in Microsoft and/or OpenSource technologies
Strong Intermediate English Level

RESPONSIBILITIES

Resolve tickets on the helpdesk
Gather all required information from customer to start issue investigation
Investigate and reproduce customer issue on local environment
Prepare steps/solution how to fix the issue
Implement and execute SQL queries that could help to solve/gathering information
Coordinate communication between dev team and customer
Performing short live training sessions for customer
Maintain documentation/knowledge base
Seek assistance and advice from co-workers when needed to resolve a ticket

You can apply your cv here: https://jobs.lever.co/eleks/40caac17-da4d-4e54-aaab-cf028de71f34?lever-origin=applied&lever-source%5B%5D=dou.pl

What will you get with ELEKS

Close cooperation with a customer
Challenging tasks
Competence development
Team of professionals
Dynamic environment with a low level of bureaucracy

ABOUT ELEKS

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.