Account Manager

Trueplay provides branded loyalty programs for the iGaming industry. We focus on creating a firm foundation for businesses to engage with their clients in innovative and effective ways.

Trueplay is dedicated to helping iGaming brands excel in customer engagement and build lasting relationships with their players. We create a unified, branded ecosystem that transforms their platforms into captivating gaming experiences. Leveraging innovative digital solutions, we aim to transcend traditional iGaming experiences and guide our partners toward lasting success.

Our vision centers on fostering player loyalty. We accomplish this by nurturing trust, delivering exceptional customer service, and crafting personalized, rewarding experiences within our comprehensive loyalty program. We empower iGaming brands to form deep connections with their players, turning their platforms into a unified, exciting game, and securing a competitive edge in the industry.

We are seeking an experienced and dynamic Account Manager with a strong background in the iGaming industry. The successful candidate will play a crucial role in managing key accounts, fostering relationships with stakeholders, and overseeing the seamless integration of new partners and clients.

It is important for us that you have:

• 2+ years of experience in iGaming
• Excellent communication and interpersonal skills
• Strong problem-solving skills with the ability to troubleshoot and resolve issues during integrations
• Ability to thrive in a fast-paced and dynamic work environment
• Ability to handle top partners and the pressure that comes along with it
• Willingness to continuously learn and stay updated on industry changes
• Proven ability to work collaboratively in a team-oriented environment
• English level: Advanced; Ukrainian level: Advanced

You will be responsible for:

• Demonstrating comprehensive knowledge of the iGaming industry
• Building strong relationships with key clients and understanding client needs and objectives to provide tailored solutions
• Acting as the primary point of contact for assigned accounts, ensuring their needs are addressed promptly and effectively
• Collaborating with technical teams to manage and resolve integration issues promptly
• Providing hands-on support during integration phases to ensure successful implementation
• Ongoing monitoring of user and partner feedback to proactively anticipate business needs and relay them to the appropriate department

We offer:

• Comfortable office in Warsaw, Poland (on-site/hybrid)
• Relocation package
• Working hours: from 9:00-11:00 CET (8 working hours)
• Paid vacation in the amount of 20 working days
• Paid sick leave in the amount of 14 working days
• Free daily catered lunch in the office
• Bottomless coffee, tea, soda available all the time
• Covered cost of office parking
• Training and development: the experience and assistance of our employees, assistance in professional adaptation throughout the probationary period
• Corporate events and entertainment
• Competitive compensation