np. Python, Warszawa, Startup

Customer Service Manager

Zarchiwizowane
B2B
Support
remote

We are a fast-growing global IT & Tech company based in Cyprus that values its people and provides a positive work environment. We recruit and retain top IT talent, providing opportunities for growth and advancement to deliver world-class solutions to clients worldwide.

We are seeking a dedicated Customer Service Manager to provide exceptional support for our core product — the Platform. As the sole specialist in the support team, this role demands a responsible attitude and the ability to swiftly respond to customer inquiries and issues.

What You Will Do:

  • Take ownership of resolving and processing customer requests in accordance with SLAs.
  • Develop an in-depth understanding of our product to provide effective support.
  • Provide consultancy to clients on technical aspects of the company’s product through emails, chats, and do initial analysis of client requests.
  • Collect, understand, and document client issues and information.
  • Efficiently escalate client requests to the appropriate team for resolution when necessary.
  • Evaluate the speed and quality of client request processing.
  • Provide clear and timely responses to clients regarding the resolution of their issues.
  • Write and regularly update technical documentation.
  • Act as the primary point of contact for clients during the integration phase.
  • Monitor project progress and report to all stakeholders.
  • Create and enhance support-related processes.
  • Be available on-call during out-of-office hours for highest priority support issues.

Requirements:

  • Minimum of 2 years of experience in a Customer Service Manager, Customer Care Agent Support, or Technical Customer Support Representative role.
  • Experience with IT or complex technology products, preferably in the Gambling/Betting industry.
  • Familiarity with HTTP(s), REST, and Web API technologies.
  • Proficiency in Atlassian tools (Jira/Confluence).
  • Ability to handle technical discussions and coordinate tasks with clients effectively.
  • Excellent command of written and spoken English.
  • Strong communication (including active listening and negotiation) and analytical skills.
  • Good problem-solving abilities with a focus on quality.
  • Capability to work independently and as part of a team.

Why us:

  • People-driven team
  • Variety of technologies
  • Developing innovative software products
  • Clients worldwide
  • International team of talented people
  • Possibility to deliver services from any location
  • Interesting tasks and projects
  • Balance between routine and developmental tasks
  • Compensative English lessons
TechTellent
Product
10 - 50
Branża
Other, Mobile, Big Data
Założona
2022

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