Technical Support Engineer with German

We are a dynamic and innovative company dedicated to providing top-notch technical support solutions to our enterprise clients. As part of our commitment to excellence, we are seeking a talented individual to join our team as a Technical Support Engineer.

Primary Responsibilities:

1. Serve with Excellence: Handle server issues reported by enterprise users promptly and professionally via phone calls, emails, and instant messaging tools.
2. Partner Support: Manage and support onsite engineers from our service partners, ensuring efficient resolution of technical inquiries and issues.
3. Mentorship and Guidance: Provide guidance and assistance to new and junior technical support engineers, facilitating their growth and development within the team.
4. Exceed Expectations: Maintain adherence to service level agreements (SLAs) for response times, issue resolution rates, and customer satisfaction metrics.
5. Team Collaboration: Work closely with the Assistant Manager to foster a collaborative and supportive team environment, contributing to the professional growth and success of the English support team.
6. Adaptability: Be prepared to tackle any additional tasks or responsibilities assigned by the Assistant Manager or Project Manager.

Job Requirements:

1. Educational Background: Bachelor's degree or higher in computer science, automation, mechatronics, or related fields.
2. Experience: Minimum of 3 years' experience in server technical support, particularly with server or PC hardware operation and maintenance.
3. Technical Proficiency: Strong familiarity with Linux, Windows Server, and other major server operating systems.
4. Language Skills: Fluent in German (C1 level or above), with proficiency in English or Chinese as a second language.
5. Soft Skills: Excellent communication skills, logical analysis abilities, multitasking capabilities, and ability to thrive in high-pressure environments.
6. Professionalism: Demonstrate self-discipline, honesty, and a commitment to ongoing professional development.