Senior Account Manager

Here at Growe, we operate boldly in the iGaming and Entertainment industries, uniting brands worldwide and gathering expertise from diverse markets.

We focus on developing and implementing cutting-edge technology platforms and payment solutions, propelling assets' expansion and sustainable growth. We dare to unlock potential and seize opportunities, from launching new iGaming brands in Asia, Africa, and Latin America to providing exceptional possibilities to our team players and an extraordinary chance to succeed.

We create a talented team, enabling us to maintain at the leading positions in technological and marketing accomplishments, constantly overcoming new horizons.

At Growe, there are no limits to our ambitions! We boldly break stereotypes and strive for unparalleled achievements in an ever-changing industry.

Are you ready to grow with us?

Growe welcomes those who are excited to:

• Fill out application forms, gather documents from internal departments, register back offices, etc.;
• Support daily relations with providers and clients, communicate with their internal teams;
• Create integration tasks and provide all necessary information to start integration to the product manager and developer;
• Support the KYC and compliance process during application in both ways, adjusting the company's website to meet the provider's requirements;
• Assist a financial team and operations team in escalating their requests to the provider's management and Team Lead;
• Negotiate with current providers for fees and conditions favorable to the company;
• Build and maintain strong relationships with clients to understand their needs and concerns;
• Collaborate with internal stakeholders such as antifraud, operation, and development to ensure seamless coordination and alignment;
• Assist clients by addressing inquiries, resolving issues, and ensuring their satisfaction;
• Ensure a high level of client service, support other stakeholders and resolve clients' complaints and concerns promptly and effectively;
• Manage correspondence with Payment Providers regarding KYC and legal aspects in case of a change of Legal entity on the client's side.

We need your professional experience:

• 3+ years as an account manager or similar position in PSP or payments;
• Upper intermediate level of English (written and spoken);
• Experience in communication with foreign customers or providers;
• Understanding of KYC and compliance procedures;
• Knowledge of what is corporate cash flow, income, expenses, online payments technical integrations, funnels, and flows;
• Advanced MS Office, Google Search, Similar Web, task tracking, cloud storage user.

We appreciate if you have those personal features:

• Strong teamwork and self-management qualities;
• Effective problem-solving and multi-tasking skills;
• Excellent written and verbal communication skills.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

What we offer:

• Medical insurance;
• Benefit Cafeteria (compensation for the gym/stomatology/psychological service & etc.);
• 100 % paid sick leaves;
• Paid vacation;
• Annual salary review (based on performance);
• OKR-based bonus system;
• Individual annual training budget which allows to visit paid conferences, training sessions, English lessons, workshops, etc.;
• Personal development plan;
• Corporate events and team-building activities;
• Free lunches at the office.