Senior Project Operations Manager

The Senior Project Operations Manager will drive the restructuring, improvement, and expansion of marketing/software development teams and processes. The role is pivotal in creating scalable, efficient teams and workflows to optimize productivity, manage change, and ensure alignment with strategic goals. This individual will lead large teams through periods of transformation while embedding new operational processes, cultivating high-performing teams, and managing reorganization projects.

Key Responsibilities:

1. Team Reorganization & Development:

• Design and implement the restructuring of large-scale teams to improve efficiency and effectiveness.
• Implement change management strategies to guide teams through periods of transformation.
• Foster a collaborative, high-performance culture through leadership, mentorship, and talent development.
  

2. Operational Improvement & Process Optimization:

• Identify gaps in current operational processes and develop strategies to improve workflow, team interaction, and overall efficiency.
• Build and refine standard operating procedures (SOPs) for cross-functional teams.
• Drive the adoption of best practices and continuous improvement processes across teams and departments.
• Collaborate with department heads to streamline operations and ensure processes align with company goals.

3. Project Leadership in Organizational Change:

• Lead high-impact organizational change projects from planning to execution.
• Oversee cross-departmental initiatives focused on improving team structures, communications, and performance metrics.
• Develop timelines, assign resources, and manage budgets for reorganization projects.
• Monitor the effectiveness of implemented changes and make adjustments as necessary.

4. Leadership & Team Management:

• Provide strong leadership and direction to direct reports and project teams.
• Manage large, multi-disciplinary teams across various locations and departments.
• Empower and mentor junior project managers and operational leads, ensuring they align with the company’s strategic vision.
• Conduct performance reviews, set KPIs, and drive accountability within teams.

5. Change Management & Stakeholder Engagement:

• Act as a champion of change, engaging stakeholders at all levels to gain buy-in and support for reorganization efforts.
• Communicate clearly with senior leadership, providing regular updates and feedback on progress, challenges, and opportunities.
• Facilitate workshops, training sessions, and meetings to ensure smooth transitions during periods of restructuring.
• Handle conflict resolution within teams during transitions, maintaining productivity and morale.

6. Operational Metrics & Performance Monitoring:

• Establish and track key performance indicators (KPIs) for team and process improvements.
• Utilize data-driven insights to monitor performance and make informed decisions on further optimization needs.
• Generate detailed reports and dashboards to track progress on reorganization and process improvement efforts.
• Report regularly to senior leadership on project performance, risks, and issues.

7. Resource Management & Budget Oversight:

• Oversee resource allocation for new and existing teams, ensuring efficient use of personnel, technology, and budget.
• Develop and manage budgets for reorganization and operational improvement projects, ensuring cost-effective solutions.
• Optimize resource use by identifying gaps and reallocating staff and budget where needed.

8. Technology Integration & Process Automation:

• Lead initiatives to integrate new technologies and tools that improve team collaboration, data analysis, and project management efficiency.
• Explore opportunities for automation in workflows, identifying areas where technology can enhance process scalability.
• Ensure seamless adoption of new systems and processes, providing the necessary training and support to teams.

Required Qualifications:

• Minimum 5+ years of project management experience with a strong emphasis on team reorganization, process improvement, and leadership in large-scale operations.
• Proven experience leading large teams and working with cross-functional departments.
• Expertise in managing organizational change projects, team building, and process reengineering.
• Strong knowledge of Agile methodologies, and other operational excellence frameworks.
• Exceptional leadership, communication, and conflict-resolution skills.

Desired Skills:

• Expertise in change management and employee engagement during transitions.
• Ability to build scalable team structures and implement new processes across a large organization.
• Strong problem-solving skills and the ability to manage complex, dynamic projects.

Tech-savvy with the ability to implement and oversee the adoption of new tools and platforms.

What it means to be part of our Team:

Your professional and personal development:

• Multinational and intercultural experience;
• A world-class team to work with;
• Growth opportunities;
• Cutting-edge frameworks and technologies;