IT Service Desk

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

Join our dynamic IT Service Desk team! As our company continues to expand at an exciting pace, we're looking for a dedicated and skilled individual to step into a newly created IT Service Desk role. This position is crucial for ensuring our employees receive top-notch technical support and that our service quality remains uncompromised as our user base grows. If you thrive in a fast-paced environment and are committed to delivering excellent service, this could be the perfect fit.

Responsabilities

• Receiving and handling user requests in the scope of IT support
• Preparation of user equipment, diagnostics of the technical condition of the equipment before sending it for repair
• Creating user instructions and keeping them up to date
• Access granting to internal services/applications- Administration of the corporate messenger and mail system
• Keeping and maintaining IT Assets inventory
• Maintaining and updating IT asset inventory, ensuring proper documentation and control
• Assistance in device management- Assisting with the setup, maintenance, and improvement of audio-visual systems in meeting rooms

Requirements

• Strong interpersonal and communication skills to interact effectively with technical and non-technical users.
• Proficiency in various operating systems (Windows, macOS, Linux) and their installation, maintenance, and troubleshooting
• Responsible attitude toward assigned tasks and a keen eye for detail.
• Practical experience in managing global corporate IT systems (Google workspace, Mobile device management solutions — like Manage Engine, Identity providers — like Okta)
• Excellent problem-solving skills and ability to diagnose and resolve technical issues.
• Strong communication skills, both written and verbal.- Experience with IT Asset Management Systems.
• Experience in a self-driven role within a technology-focused organization.
• Experience in diagnosing and resolving hardware, software, and network issues.
• Familiarity with networking concepts (TCP/IP, VPN etc.,).

What you will get in return:

Competitive Salary 

Annual Performance Bonus

Generous Time Off

Employee Referral Program

Comprehensive Health & Pension Benefits (Multisport, Mybenefit, Luxmed, office massage etc.)

Workation Wonderland

Volunteer Days

Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.