Middle Service Desk Manager │ DOU

Other

UPSTARS is a product IT company where both people and brands take off. Our main focus is technological solutions and B2B services for international clients. We launch stellar iGaming projects that gain recognition and top ratings in industry rankings ✨

And yes, supporting a legal and transparent market in Ukraine is a must-have — we were the third company in the country to obtain a B2B license for providing services in the gambling industry.

In 2025, we are actively scaling both our projects and dream team. That’s why we are looking for a Middle Service Desk Manager to strengthen our Service Desk team.

✅ Your future responsibilities:

Full participation in the onboarding of new employees in Europe (granting internal access, technical onboarding);
Technical support for company employees (ticket system tasks, communication via internal messenger);
Technical support for the Warsaw office, assisting users on-site upon request;
One week per month on-call duty remotely (7 days/nights, communication via Telegram, assistance through remote-desktop apps);
Helping with inventory and hardware accounting, purchasing and shipping equipment across Europe;
Shipping and receiving hardware for employees, including pre- and post-configuration;
Storing equipment at home for quick setup and further dispatch (InPost / NovaPost / DHL / etc).

💪 Your skills:

1 year in a Service Desk / System Administrator / Help Desk position;
Computer knowledge at Administrator level;
Experience in installing and configuring operating systems (Windows / MacOS);
Experience in software setup and data encryption (Bitlocker / FileVault);
Computer hardware purchasing experience;
Support for computer hardware repair;
Ability to perform preliminary hardware diagnostics independently;
Knowledge of networks at Confident User level;
Ability to work with peripherals.

🌟 Our advantages:

We confidently take on challenging tasks, because they unlock potential;
We communicate clearly and simply, even about complex things;
We avoid bureaucracy and outdated approaches — we value freedom of action;
We have our own resources to create tech solutions from scratch;
We use cloud storage, Kubernetes, and other components of digital maturity;
We automate routine tasks to free time for growth and professional development within the company;
We provide a clear career plan with Performance Review, trainings, mentoring programs, and opportunities to test other technologies in additional projects;
A team with strong values — we work, relax, and do good deeds together.

🍪 Must-haves:

Work where it’s comfortable and safe — in the office or remotely;
Official employment in Ukraine or Poland — we’ll assist with bureaucratic issues and help with documentation;
20 working days of paid vacation, public holidays, and sick leave — we value work-life balance;
Medical insurance in top clinics and psychologist coverage via the Pleso platform;
Benefit cafe — a monthly budget for hobbies, sports, or personal interests;
Events — join workshops, team buildings, and corporate parties;
Learning opportunities for any request — individual course budgets, corporate English, workshops, and an online library.

And one more important thing:

❗️ We do not have clients using our solutions or services on the Ukrainian market. ❗️ We do not work with clients from the aggressor country’s market or any other Russian-speaking markets.

Do you have the drive and ambition for constant growth and new knowledge? Do you want to actively participate in the product creation process?

Let’s get acquainted! 😉