Account Manager

We’re seeking an experienced Account Manager to manage 6-8 client accounts, driving relationship growth and business expansion. You’ll bridge client needs with delivery execution, working closely with Project Managers to ensure exceptional service while identifying upsell opportunities.

Key Responsibilities:

Client Relationship Management

• Serve as primary contact for assigned accounts, managing full client lifecycle
• Conduct regular business reviews and act as trusted advisor
• Develop deep understanding of client business objectives and challenges

Delivery Coordination & Success

• Partner with PMs to ensure timely, high-quality project delivery
• Monitor project health, identify risks, and track satisfaction metrics
• Support smooth onboarding of new projects and teams

Revenue Growth

• Identify upsell opportunities (scope expansion, new service lines, team growth)
• Forecast quarterly revenue and develop account growth strategies
• Collaborate with sales on pipeline development

Strategic Account Development

• Build company credibility through case studies and success documentation
• Organize strategic touchpoints to strengthen relationships
• Contribute to account plans aligned with company growth

Requirements:

• 2-4 years in account management, sales, or customer success in B2B tech/software
• Experience managing 4+ accounts simultaneously
• IT outsourcing/outstaffing background strongly preferred
• CRM proficiency and project-based revenue tracking experience
• Strong analytical, presentation, and communication skills
• Self-organized with excellent time management
• Understanding of technical concepts and software development
• Upper Intermediate+ English

What we offer:

• Annual paid leave — 18 working days
• Annual paid sick leave
• Opportunity to participate in various events (educational programs, seminars, training sessions)
• English courses
• Healthcare program
• IT Cluster membership
• Competitive compensation