B2B

Other

remote

!!! Full overlap with PST (US working hours) is mandatory !!!

PROJECT OVERVIEW

It is a California-based company that has nearly 400 employees with twelve offices in eleven states, and currently processes over 400,000 vehicle title and registration transactions per month. In addition to in-state transactions, company provides national, 50-state title and registration processing with Vitu Interstate.

Company has started to revolutionize the process of title and registration of vehicles by providing paperless digital signature solutions that enable vehicle sales without visiting dealerships.

Recently company entered the payment processing business by developing its own payment gateway and offering it to its existing customers as well as organizations outside the vehicle industry.

ABOUT THE ROLE

We are looking for a Senior Atlassian Cloud Engineer to join our team and own the administration, configuration, and continuous improvement of our Atlassian Cloud environment. You will be a key partner to engineering, operations, and business teams — helping them work smarter through well-designed workflows, automations, and governance best practices. This is a hands-on role with high visibility. If you thrive at the intersection of technical depth and cross-functional collaboration, we want to hear from you.

RESPONSIBILITIES:

Serve as the primary administrator and main point of contact for our Atlassian Cloud suite (including Jira, Jira Service Management, and Confluence), while collaborating closely with our existing Jira Administration Group for shared technical support and cross-functional strategy.
Design, configure, and maintain JSM projects — including request types, workflows, permissions, automations, SLAs, and data structures aligned with ITIL best practices.
Manage Atlassian Guard (formerly Access) for SSO, user provisioning, SCIM, and organization-level security policies.
Build and maintain complex JQL queries to support reporting, dashboards, and cross-team visibility.
Partner with teams and individuals on day-to-day administration, customizing workflows, permissions, and automations to meet evolving business needs.
Enforce RBAC and ensure proper permission schemes across projects and spaces.
Support change management and release management processes within the Atlassian ecosystem.
Apply Atlassian Cloud best practices to maintain a scalable, secure, and well-governed environment.
Document configurations, standards, and processes in Confluence.
Evaluate and implement new Atlassian features, apps, and integrations as needed.

REQUIREMENTS:

3–5 years of hands-on experience administering the Atlassian Cloud suite in a professional environment, primarily Jira Service Management, Jira and Confluence;
Deep expertise in Jira Service Management — including ITIL-aligned service design, workflow architecture, permission schemes, automations, request types, and data structures;
Strong experience with Atlassian Guard — SSO configuration, SCIM provisioning, and organizational security controls
Strong proficiency with Jira and Confluence administration
Advanced JQL skills for querying, reporting, and dashboard creation;
Solid understanding of RBAC principles and how to implement least-privilege access at scale;
Experience supporting change management and release management workflows;
Strong communication skills and a collaborative approach to working with both technical and non-technical stakeholders.

WILL BE A PLUS