Senior Continuous Improvement (CI) Consultant – D365 Finance

GLOBRECS | Global Recruitment Solutions is a Polish-Ukrainian company specializing in fast and precise recruitment. We help our clients hire top professionals across Europe and North America.

Our client is a leading global IT services and consulting company dedicated to Microsoft technology, offering a comprehensive set of Microsoft cloud solutions to its clients across 33 offices in the Americas, Europe, and Asia.

We are seeking a Senior CI Consultant (D365 Finance) to join our client’s customer care team, responsible for resolving complex functional incidents and delivering continuous improvement in Dynamics 365 for international customers.

You will act as the functional point of contact within the team, collaborating closely with Technical Consultants and the Service Delivery Manager to deliver high-quality support and managed services. Your responsibilities include incident management, root cause analysis, change requests, and continuous service improvement initiatives.

KEY RESPONSIBILITIES

• Deliver high-quality business and application support services to clients, focusing on finance processes within Dynamics 365;
• Analyze and resolve 2nd and 3rd line functional incidents, including escalations for priority cases;
• Perform root cause analysis and implement long-term resolutions to recurring issues;
• Design, test, document, and deploy functional and integration changes (RFCs);
• Support project handovers to GMS during UAT and Hyper Care phases;
• Continuously assess customer feedback to improve service quality and value;
• Communicate progress and updates clearly to internal and external stakeholders;
• Participate in pre-sales activities and advise clients on industry best practices.

QUALIFICATIONS

• You can analyze and resolve complex, multi-layered functional incidents;
• Capable of growing into a functional lead role within the continuous improvement team;
• Strong communication, problem-solving, and analytical skills;
• Proactive and customer-oriented mindset;
• Comfortable working independently and taking ownership;
• You have 7+ years of experience implementing and supporting Dynamics 365 Finance, ideally in global or intercontinental rollouts;
• Strong expertise in D365 F&O Finance modules, financial process mapping, and solution design;
• Experience with financial reporting tools such as Power BI or Management Reporter;
• Skilled in troubleshooting, root cause analysis, and resolving functional system issues;
• Familiarity with data migration and integration tools like DMF, OData, and Azure Logic Apps;
• MB300, MB310, and MB700 certifications preferred;
• Fluent in English; fluency in any other language is a plus.

WHAT YOU WILL GET IN RETURN

• It’s a full-time remote B2B contract job
• Friendly working environment with supportive colleagues;
• Competitive and attractive salary;
• Provided working tools (laptop and mobile phone);
• Opportunities for professional and career growth in a fast-growing international company.

GLOBRECS | Global Recruitment Solutions – your success is our challenge!

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