L1 Tech Support

An international iGaming product company is looking for L1 Tech Support to work remotely.

The company has over 1,000 specialists in more than 9 countries around the world and develops a fully ready-made high-load ecosystem for managing iGaming solutions for companies that launch sports betting and gaming products.

The ecosystem includes: payment solutions, CRM, anti-fraud systems, back office, analytical tools, CMS, and stability monitoring modules. The company's products provide 99.96% uptime, processing over 54 thousand transactions per second.

Main tasks: reproduction and analysis of technical incidents, creation and maintenance of requests in Jira, interaction with DevOps, QA, and product teams to solve problems, monitoring product stability and responding to critical events, customer support as the first line of technical defense.

The company offers:

• health insurance (including psychological support)

• paid vacation and sick leave

• compensation for coworking or home office

• compensation for sports

Requirements:

• experience in technical support (preferably B2B)

• experience with log analysis tools

• knowledge of browser dev tools and typical web errors

•English level not lower than B2, Russian or Ukrainian language level not lower than B2