Customer Success Manager

Format: remote with occasional client meetings, around 20-30% of working time/full-time
Schedule: from 9.00 — 17.00 or flexible (full freedom in planning your day)
Location: Warsaw

  Choice is a European food-tech B2B SaaS platform serving 30,000+ restaurants across 20 countries, with offices in Prague and Warsaw. We build software that helps restaurants earn more through QR payments, table ordering, online reservations, delivery, and more. Our team loves food tech and enjoys creating products that make a real difference in everyday restaurant operations. 

We value flexibility, collaboration, and a fun work environment – no strict dress code, plenty of team events, flexible working hours, and the freedom to experiment and bring your ideas to life. We are a start-up with a proven growth track record, actively expanding across European countries. 

Here, your performance matters: the more results you deliver, the more you earn. If you are ambitious and driven, you can grow with us, help restaurants increase revenue, and directly boost your own rewards.We are growing and are looking for a Customer Success Manager to join our team in Warsaw.

Responsibilities:

• Manage existing key clients: maintain and grow long-term relationships.
• Monitor client financial metrics: detect downturns early, flag risks, and provide actionable recommendations.
• Advise clients on how to use the product most effectively to achieve their business goals.
• Upsell and cross-sell: expand product functionality to increase average deal value while delivering real client value.
• Drive client retention and reduce churn rate.
• Proactively resolve strategic client issues in a win-win manner (focus on business guidance, not technical support).

Requirements:

• A professional with a business-oriented mindset: someone who thinks long-term and acts strategically rather than tactically.
• Located in Warsaw
• Languages: Polish — C1 must, Ukrainian — C1/native must, English: B2+
• Experience as a Customer Success Manager / Key Account Manager or in a similar role focused on managing and growing existing clients.
• Proven track record in upselling, cross-selling, and client retention.
• Strong understanding of client financials and ability to communicate in business terms.
• Proactive in identifying risks and implementing solutions before issues become critical.

What we offer:

• Competitive compensation 
• Regular performance reviews and career growth opportunities
• Growth opportunities based on your performance and leadership potential
• Opportunity to influence processes
• Work in an international product company
• Supportive team and healthy company culture
• If you are interested or can recommend someone suitable, let’s connect! It might be a great match!