Customer Success Manager (North American hours)

Join our team as a Customer Success Manager for our B2B SaaS company specializing in SEO tools. You’ll play a crucial role in ensuring our clients achieve success with our software. By building strong relationships, providing guidance, and delivering exceptional support, you’ll drive customer satisfaction, retention, and contribute to our growth.

Schedule:10 PM — 7AM UTC, Monday-Friday

Responsibilities:

• Ensure that SE Ranking’s solutions are delivering value to Marketing Agencies and Small Businesses to hit Retention, Churn and Expansion targets.
• Develop strong relationships with key stakeholders, acting as their main point of contact.
• Onboard and support new customers, guiding them through implementation.
• Collaborate with clients to create customized success plans aligned with their goals.
• Conduct training sessions to educate customers on our SEO tools and best practices.
• Provide proactive support, resolving issues promptly and offering strategic advice.
• Work with internal teams to address technical or account-related problems.
• Identify opportunities for renewals and upsells, partnering with the sales team.
• Gather customer feedback to contribute to product improvements and roadmap.
• Monitor customer usage data, identify trends, and share insights.

Requirements:

• 2+ years of experience in a customer-facing role, preferably in B2B SaaS.
• Exceptional relationship-building and communication skills.
• Passionate about customer success and delivering exceptional experiences.
• Strong problem-solving and organizational abilities.
• Ability to collaborate effectively with cross-functional teams.
• Experience with CRM systems such as Hubspot, Jira as well as Power BI and data analysis experience is a plus.

What we offer:

• 20 days of vacation
• Flexible work schedule
• Full compensation of expenses on medical insurance
• 50% reimbursement of conference tickets and educational courses
• Compensation for individual English courses
• Fun corporate events and team building events
• A top-notch product that is easy to market
• Opportunity to take part in the product decision-making process
• Work with a well-motivated fast-and-furious team
• Supportive environment of marketing professionals that value quality above quantity

About SE Ranking:

SE Ranking is an all-in-one cloud-based SEO and digital marketing platform for business owners, SEO pros and digital agencies.The platform offers a complete set of SEO tools for comprehensive site audit, SEO/PPC competitor analysis, rank tracking, keyword collection and grouping, backlink monitoring, automated professional reporting, and much more.Established in 2013, our company has evolved into an international software product company with offices in USA, UK and solid partnership network. We have more than 800 000 customers all over the world and have an ambitious goal to double this figure.