Head of Talent Acquisition for Contact Center

PIN-UP Global is an ecosystem of independent companies involved in the life cycle of various entertainment products. 

We are :

• 2500+ employees worldwide of 20+ nationalities and 15+ companies.

• 7 countries: Cyprus (head office), Poland, Ukraine (two offices), Kazakhstan (two offices), Armenia, Peru, India.

We are looking for a Head of Talent Acquisition passioned about recruitment to join our team.

 Requirements:

• Minimum of  5 years of full-cycle recruitment experience, with at least  2 years on the same role.
• Experience in mass hiring.
• Background in international recruitment.
• Proficiency in English (B2 level or higher) is essential.
• Demonstrated track record in successfully recruiting and filling non-tech Middle/TOP and C-level positions.
• Strong organizational skills with meticulous attention to detail and the ability to prioritize tasks effectively.
• Familiarity with recruitment metrics and the ability to utilize them for performance evaluation.
• Collaborative team player with the flexibility to support the team across various tasks.
• Experience in developing recruitment policies and procedures.
• Exceptional work ethic with a sense of urgency.
• Experience in iGaming would be a plus.

 Responsibilities:

• Lead and coordinate the workload of the recruitment team, ensuring effective task prioritization.
• Design and implement key metrics to assess the efficiency of recruitment practices.
• Ensure quality control across all recruitment activities and policies.
• Monitor adherence to recruitment policies, processes, and standards at all organizational levels.
• Develop programs to attract and select talent aligned with the organization’s business requirements.
• Analyze data from applicant tracking systems, post-interview, post-hire surveys, and other feedback channels to propose improvements.
• Provide ongoing training and share best practices with the recruitment team.
• Collaborate with Freelancers and Agencies to streamline recruitment processes.
• Stay informed about external developments that may impact the organization and propose solutions.
• Engage in various projects such as Internal Mobility, Internship programs, and process automation initiatives.

Our benefits to you:

☘️An exciting and challenging job in a fast-growing product ecosystem, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other
🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed
📍Beautiful offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan, Peru — work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day
🧑🏻‍💻Laptop & all necessary equipment for work according to the ecosystem standards
🏖Paid vacations, personal events days, days off
🫖Paid sick leave
👨🏻‍⚕️Medical insurance
💵Referral program — enjoy cooperation with your colleagues and get the bonus
📚Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy
🗣Free internal English courses
🦄Multiple internal activities: online platform for employees with quests, gamification and presents for collecting bonuses, PIN-UP talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays, etc
🎳Company events, team buildings