Support Engineer
Posnan
Ekran System, Inc. is a leader in the field of Insider Threat Management solutions and was established in 2013. Since then, we have grown into an international company with our headquarters in Boston, offices in Europe, and partners all over the world. Our product (Ekran System®) now has over 1,000 customers in 43 countries. Ekran System is highly recognized in the industry-leading reports as well as is Amazon Partner and Amazon Qualified Software.
We invite a Support Engineer with knowledge of English languages and excited about technology to join our team for providing top-class services for worldwide famous users of our cybersecurity product.
You will learn from our experts and get a unique experience to become an expert yourself.
This vacancy is available for QA and System Engineers who are ready to change their career pass.
Also, we will consider the students of technical professions (Computer Science, CyberSecurity).
Job description
Ekran System® is a universal insider threat protection platform which combines three essential insider security controls: activity monitoring, access management, and identity management. The product includes a wide range of technologies, and is in an active stage of development.
See details on our website: https://www.ekransystem.com/en
You will:
- Support user inquiries on IT issues via / email / ticketing system.
- Reproduce customers issues
- Participated in a remote troubleshooting calls with customers
Requirements:
- Strong English level — Upper-Intermediate and Higher
- Windows OS – experienced user (troubleshooting, log collection)
- Good communication skills
- Ability to learn fast
- Ability to work in a high-paced environment
- Problems solving
- Team player
Nice to have:
- Knowledge of SQL queries and cloud computing platforms (AWS, Azure)
- Work experience with Linux OS (basic troubleshooting, logs collections)
Perks & benefits:
- Online interview process
- Work remotely
- Interesting technical tasks
- Personalized learning approach (mentoring, training courses, sharing knowledge, etc.)
- Opportunity to develop your competencies — an experienced team, regular 1: 1 with a manager as well as a development plan tailored to your needs;
- 20 days of paid vacations and sick leaves
- Medical insurance and compensation for sports
- Free corporate English lessons with a native speaker
- Career development and professional growth
- Necessary equipment provided (laptop, accessories)
- Mental health support and other corporate bonuses
If you are interested in this position, please send your detailed CV.
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