Support Tier 2 (Linux)

A product-based international fintech company that has been working with global banks and funds since 2011. It provides a low-latency gateway that allows for instant transactions on global currency exchanges. The company works with microwave transmitters and other hardware solutions to reduce signal processing time. The company offers its clients hosting services for automated trading equipment.

The company is headquartered in Israel (Jerusalem), as well as offices in Ukraine, the US, and the UK, and a support team in the Philippines. Most employees work remotely.

Requirements

• At least 4 years of proven experience as technical support engineer (Tier 2 or Tier 3).
• Knowledge of scripting languages such as Bash.
• Strong understanding of Linux systems, including log analysis, regular expressions, and process management.
• Troubleshoot complex technical issues and manage escalation to keep track of ongoing issues.
• Understanding of networking principles, including telnet and TCP/IP.
• Collaborate with cross-functional teams such as R&D, Integration, PM

• Excellent verbal and written communication skills in English

Responsibilities

As a Tier 2 Support Engineer, you will be responsible for managing global customer technical issues, overseeing internal escalations, maintaining the knowledge base, providing product feedback, and leading support-related projects.

• Take ownership of technical issues and provide tier 2 support for major financial clients.
• Handle complex troubleshooting, investigations and debugging, particularly in code.
• Implement configuration modifications and thoroughly document troubleshooting and resolution steps.